Insurance Operations & Digital Transformation Lead

Gender; Muscat; On-site; OMR 120,000 - 180,000; Full time

Job summary

Gender is seeking a senior Insurance Operations leader to drive process automation, digital transformation, and governance across underwriting, claims, and operations. The role focuses on optimizing policy issuance, underwriting support, and claims coordination while maintaining regulatory compliance and performance metrics.

The candidate will lead cross-functional teams, implement automation tools (RPA/AI), and mentor local talent.

Qualifications

• Bachelor's degree required; MBA or equivalent preferred.
• Professional insurance qualification preferred (CIP, ACII, FIII, or equivalent).

Responsibilities

• Oversee day-to-day insurance operations including policy issuance, underwriting support, claims coordination, and endorsements, ensuring service quality and turnaround time standards are met.
• Establish and monitor operational KPIs, KRIs, and performance dashboards to track efficiency and quality.
• Re-engineer underwriting and claims workflows to improve productivity, reduce leakage, and enhance customer experience.
• Ensure regulatory compliance and internal governance standards are maintained across all operational processes.
• Lead evaluation, selection, and implementation of insurance technology platforms and digital tools to drive automation and efficiency.
• Act as change champion, providing training and support during digital transitions and engaging with senior management on digital strategy.

Skills

Operations management

Process re-engineering

Project management

Change management

KPI/KRI tracking

Data-driven decision making

People development

Education

Bachelor's degree

MBA or equivalent

CIP/ACII/FIII or equivalent

Job description

Gender is seeking a senior Insurance Operations leader to drive process automation, digital transformation, and governance across underwriting, claims, and operations. The role focuses on optimizing policy issuance, underwriting support, and claims coordination while maintaining regulatory compliance and performance metrics.

The candidate will lead cross-functional teams, implement automation tools (RPA/AI), and mentor local talent.