Income Auditor

Mandarin Oriental; Muscat; On-site; OMR 15,000 - 20,000; Full time

Job summary

Mandarin Oriental Muscat is looking for an Income Auditor to manage daily income, verify hotel revenues, and prepare detailed reports. This role requires strong analytical skills, attention to detail, and integrity to ensure accurate financial operations. Join a team dedicated to delivering exceptional service in a luxurious environment.

Benefits

Learning & Development programs

MOstay program with complimentary nights

Health & Colleague Wellness initiatives

Retirement plans tailored to service and role

Qualifications

• Strong analytical skills with a focus on revenue management.
• Experience in the hospitality industry is advantageous.
• Proficient in financial reporting and audit processes.

Responsibilities

• Account for all daily hotel income and ensure timely revenue completion.
• Prepare and distribute daily revenue reports to management.
• Reconcile credit card settlements and manage disputes.

Skills

Analytical skills

Attention to detail

Integrity

Education

Degree in Finance or Accounting

Job description

Mandarin Oriental Muscat - Income Auditor

Mandarin Oriental Muscat is seeking an Income Auditor to join our Finance team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences worldwide, recognized for creating some of the most sought-after properties, providing legendary service inspired by Asian heritage and the cutting edge of luxury experiences.

About Mandarin Oriental Muscat

Located in a prime beachfront area, Mandarin Oriental, Muscat offers 150 stylish guestrooms and suites, five restaurants and bars, a lush spa, and an outdoor pool. The hotel features a unique ballroom with spectacular views of the Arabian Sea and various banquet and meeting spaces.

For those seeking luxury living, 155 Residences at Mandarin Oriental offer legendary service, world-class amenities, and sweeping sea or mountain views.

Job Responsibilities

• Account for all daily hotel income, ensuring monthly revenue is completed and posted on time.
• Prepare and distribute daily revenue reports to management.
• Verify, monitor, and review all hotel revenue reports and night audit reports.
• Ensure daily revenues and settlements are balanced in PMS, POS, and other systems.
• Verify interface postings and reconcile revenue centers reported in the income journal daily.
• Ensure all rooms, F&B, and Spa statistics are accurately reported.
• Maintain correct SUN account mapping in Datavision.
• Review rate discrepancies and verify reasons for rooms sold below 50% of BAR.
• Review rates charged to walk-in guests with supporting documents.
• Review No-Show reports and ensure charges are applied where applicable.
• Authorize and approve rebates, allowances, and discounts per hotel policies.
• Review paid-out transactions for completeness and authorization.
• Ensure miscellaneous, negative postings, and house charges are approved and documented.
• Update foreign exchange rates in PMS and inform Front Desk.
• Support the authorization of complimentary rooms and review housekeeping discrepancies.
• Reconcile banquet revenue postings and follow up on discrepancies.
• Verify F&B voids, discounts, and house charges for proper approval.
• Account for complimentary and entertainment checks, and ensure proper documentation.
• Review “Open Key” sales for authorization.
• Reconcile credit card settlements and handle discrepancies promptly.
• Manage guest issues, disputes, and chargebacks with appropriate approvals.
• Prepare and review telephone reports and gift card transactions.
• Conduct monthly inventory and reconciliation of various accounts and reports.
• Perform surprise cash counts and monitor accountable forms issuance.
• Review audit logs and report discrepancies.
• Ensure compliance with control self-assessment questionnaires.

Our Commitment to You

• Learning & Development programs to support your growth.
• MOstay program offering complimentary nights and attractive rates for you and your loved ones.
• Health & Colleague Wellness initiatives for a balanced work-life experience.
• Retirement plans tailored to your service and role.

We’re fans. Are you?