In Room Dining Supervisor

IHG Hotels & Resorts; Muscat; On-site; OMR 2,500 - 10,000; Full time

Job summary

A contemporary hotel in Muscat seeks an In-Room Dining Supervisor to manage operations and ensure excellent guest experiences. The role involves supervising staff, maintaining service standards, and handling food delivery. Ideal candidates have experience in food service, strong leadership skills, and the ability to work under pressure. This position offers competitive pay and a great team environment.

Benefits

Competitive salary

Full uniform

Room discounts

Training opportunities

Qualifications

• Proven experience in food & beverage service, preferably in room service or hotel operations.
• Previous supervisory or team lead experience is strongly preferred.
• Excellent communication and guest service skills.
• Strong leadership, organizational, and problem-solving abilities.
• Proficient in POS systems and basic administrative tasks.
• Attention to detail and ability to work in a fast-paced, high-pressure environment.
• Flexible availability, including weekends, holidays, and overnight shifts as needed.

Responsibilities

• Overseeing day-to-day operations of the in-room dining department.
• Ensuring prompt, courteous delivery of food and beverage orders.
• Maintaining service standards to ensure guest satisfaction.
• Training and supporting room service attendants.

Skills

Food & beverage service

Communication skills

Leadership

Organizational skills

Problem-solving abilities

Job description

Overview

voco Muscat Al Mouj is a stylish and contemporary hotel opening at one of Muscat’s dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. We’re preparing to open our doors soon and we’re looking for passionate, talented individuals to help bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

Responsibilities

• The In-Room Dining Supervisor is responsible for overseeing the day-to-day operations of the in-room dining (room service) department. This role ensures the prompt, courteous delivery of food and beverage orders to guest rooms while maintaining the highest standards of service, cleanliness, and hospitality. The supervisor leads and supports the in-room dining team to deliver exceptional guest experiences and achieve departmental goals.


• Supervise and coordinate all activities related to in-room dining service.


• Ensure timely and accurate delivery of guest orders with professional presentation.


• Maintain consistent service standards, ensuring guest satisfaction and resolving any complaints promptly and effectively.


• Train, coach, and support room service attendants to uphold service excellence.


• Monitor staff grooming, performance, and adherence to service protocols.


• Ensure orders are accurately prepared and presented in accordance with hotel standards.


• Maintain cleanliness and hygiene in pantry, trays, trolleys, and service areas.


• Manage inventory levels of in-room dining supplies, condiments, and equipment.


• Assist in creating and updating room service menus in coordination with the culinary team.


• Handle billing procedures accurately, including posting charges to guest accounts.


• Prepare shift reports, staff schedules, and departmental documentation as required.


• Coordinate with kitchen and other departments to ensure smooth operations and communication.

Qualifications

• Proven experience in food & beverage service, preferably in room service or hotel operations.


• Previous supervisory or team lead experience is strongly preferred.


• Excellent communication and guest service skills.


• Strong leadership, organizational, and problem-solving abilities.


• Proficient in POS systems and basic administrative tasks.


• Attention to detail and ability to work in a fast-paced, high-pressure environment.


• Flexible availability, including weekends, holidays, and overnight shifts as needed.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

EEO and Well-being

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

Join us

So, join us and you’ll become part of our ever-growing global family. Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we\'re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.