HR Specialist / Asst. Learnings Quality Manager - Crowne Plaza Duqm

Crowne Plaza Duqm; Muscat; On-site; OMR 15,000 - 25,000; Full time

Job summary

A leading hotel in Muscat is seeking an Assistant Learning C Quality Manager to enhance staff training programs and maintain high service quality standards. The role involves coordinating training initiatives, conducting quality audits, and supporting department heads in implementing best practices for exceptional guest experiences. The ideal candidate should have a diploma in hospitality or related fields and possess strong organizational and interpersonal skills.

Qualifications

• 1-2 years of experience in hospitality training or quality assurance.
• Strong understanding of hospitality service standards.

Responsibilities

• Coordinate training schedules and logistics for hotel staff.
• Conduct regular quality assessments and audits.
• Prepare reports for senior management on training outcomes.

Skills

Analytical Skills

Interpersonal Skills

Organizational Skills

Education

Diploma in Hospitality Management

Diploma in Human Resources

Diploma in Education

Tools

Microsoft Office Suite

Survey Tools

Job description

The Assistant Learning C Quality Manager supports the Learning C Quality Manager in enhancing staff training programs and maintaining high standards of service quality across the hotel. This role involves coordinating training initiatives, conducting quality audits, and assisting department heads in identifying and implementing best practices to ensure exceptional guest experiences. The ideal candidate will be passionate about employee development and guest satisfaction and possess strong organizational and interpersonal skills.

1. Assist in the development, implementation, and evaluation of training programs tailored to the needs of the hotel staff.

2. Coordinate training schedules and logistics, ensuring all employees have access to essential programs and resources.

3. Support new employee onboarding processes by facilitating orientation and initial training sessions.

4. Help conduct regular quality assessments and audits to evaluate service performance and compliance with hotel standards.

5. Gather and analyze guest feedback, employee performance metrics, and audit outcomes to identify areas for improvement.

6. Work with department heads to implement corrective actions and continuous improvement initiatives based on quality assessments.

7. Partner with various departments to establish training goals and performance benchmarks that align with overall hotel objectives.

8. Act as a resource for team members regarding service standards, policies, and procedures.

9. Assist in creating an ongoing feedback loop to foster a culture of accountability, recognition, and continuous improvement.

10. Maintain records of training attendance, assessment results, and quality metrics to track progress and effectiveness.

11. Prepare reports for senior management detailing training outcomes, quality trends, and overall performance metrics.

12. Support the Learning C Quality Manager in specific projects aimed at enhancing service delivery and operational best practices.

13. Stay updated with industry trends and learning methodologies to bring innovative training solutions and quality practices to the hotel.

Qualifications Required

• Diploma in Hospitality Management, Human Resources, Education or a related field.
• Prior experience in hospitality training, quality assurance or operations with at least 1-2 years in a relevant role.
• Strong understanding of hospitality service standards and quality management principles.
• Excellent communication, presentation, and interpersonal skills.

Skills:

• Strong analytical skills and attention to detail to evaluate training effectiveness and quality compliance.
• Ability to work collaboratively and build relationships across various teams.
• Proficiency in Microsoft Office Suite and survey tools.
• Strong organizational skills with the ability to manage multiple projects and priorities.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities. The Assistant Learning C Quality Manager may be required to perform other duties as assigned to meet the ongoing needs of the hotel.