Growth Manager - Physical

Ooredoo Fintech; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

Ooredoo Fintech seeks a proactive Growth Manager to lead sales channels and drive mobile wallet services in Oman. With an initial 6-month contract, you will implement strategies to acquire new customers and manage sales teams while using data-driven insights for continuous improvement. Your expertise in the Omani market will be critical to success in this dynamic role.

Qualifications

• At least 5 years of sales management experience.
• Proven track record in achieving sales targets.
• Fluency in English; other languages like Arabic and Hindi are a plus.

Responsibilities

• Develop and implement a comprehensive sales strategy.
• Manage and motivate a team of sales representatives.
• Conduct market analysis and performance monitoring.

Skills

Sales Strategy

Team Leadership

Market Analysis

CRM Software

Communication

Education

Bachelor's Degree or equivalent

Tools

MS Office Suite

Job description

This position is on an initial 6 months fixed term basis with a potential to be extended

Company Overview:

Ooredoo Fintech is a leading provider in the fintech sector, specializing in mobile wallet solutions. In Oman we deliver our services through our consumer facing ‘walletii’ brand. We are seeking a proactive and results-driven Growth Manager to lead our direct & indirect sales channels in Oman and drive the expansion of our mobile wallet services

Position Summary:

The Growth Manager will be responsible for devising and executing strategies to acquire new customers and enhance the distribution of mobile wallet services. This role requires a seasoned professional with at least 5 years of experience, including a proven track record in Oman. The Growth Manager will report to the Head of Commercial and will oversee a range of responsibilities, from management of promotor agencies and

interacting with Ooredoo Oman Telco stakeholders to market analysis.

Key Responsibilities:

Sales Strategy and Planning:

• Develop and implement a comprehensive sales strategy focused on acquiring new customers and distributing mobile wallet services through various physical channels.
• Identify target markets and customer segments to maximize sales opportunities.
• Set, monitor, and achieve sales targets aligned with overall company objectives.

Team Management and Leadership:

• Indirectly lead, motivate, and manage a team of sales representatives and promoters.
• Conduct training sessions to enhance team skills and product knowledge.
• Monitor team performance, provide feedback, and implement improvement plans.

Promoter Agency Management:

• Oversee the selection, onboarding, and management of promoter agencies.
• Ensure compliance with company standards and guidelines.
• Conduct regular performance evaluations and audits of promoter agencies.

Sales Operations:

• Plan and execute sales activities, campaigns, and events to drive mobile wallet adoption and service usage.
• Develop and enforce standard operating procedures for sales processes.
• Coordinate with marketing and product teams to ensure alignment and support for sales initiatives.

Outdoor Sales Activities Management:

• Organize outreach programs and acquisition campaigns in diverse locations.
• Set up kiosks and promotional stands in high-traffic areas.
• Sponsor and participate in local events to promote the mobile wallet and engage with the community.
• Target areas include labor camps, industrial zones, souqs, malls, retail outlets, residential areas, and relevant local events.

Indirect Distribution Network:

• Develop and expand an indirect distribution network to enhance market reach, including working with Ooredoo Oman Sales Management to open their dealer channel for the promotion of walletii.
• Identify and partner with distribution channels such as retail chains, service centers, and local businesses.
• Provide training and support to distribution partners to ensure effective promotion and sales of mobile wallet services.

Performance Monitoring and Reporting:

• Track and analyze sales performance metrics and KPIs.
• Prepare regular reports on sales activities, performance, and market feedback.
• Use data-driven insights to refine and adjust sales strategies.

Customer Relationship Management:

• Build and maintain strong relationships with key customers and partners.
• Address customer concerns and feedback promptly to ensure satisfaction.
• Implement strategies to enhance customer retention and minimize churn.

Market Research and Competitor Analysis:

• Stay informed about market trends, competitor activities, and industry developments.
• Gather and analyze market intelligence to identify opportunities and threats.
• Adjust sales strategies based on research findings.

Compliance and Risk Management:

• Ensure all sales activities comply with legal and regulatory requirements in Oman.
• Identify potential risks in sales operations and develop strategies to mitigate them.
• Maintain high ethical standards in all sales practices.

Qualifications:

• Minimum of 5 years of experience in sales management, with significant experience in Oman market.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Proficiency in CRM software and MS Office Suite.
• In-depth knowledge of the Omani market, especially concerning diverse expat communities and regulatory requirements, is highly desirable.
• Fluency in English is required; proficiency in Arabic, Hindi, Urdu, or Bengali is a plus.
• Valid Oman driving license and preferably own vehicle

Equal Opportunity Employer:

OFT Oman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.