General Manager Enterprise IT & Digital Services

Tawteen; Muscat; On-site; OMR 30,000 - 60,000; Full time

Job summary

Tawteen seeks a General Manager Enterprise IT & Digital Services to shape and execute the organization's technology strategy. You will align infrastructure, enterprise applications and security with business goals while guiding modernization and digital transformation across the company.

You will lead diverse teams, manage budgets and vendors, drive cost optimization, ensure resilience, and foster innovation to deliver measurable value and competitive advantage in a dynamic market.

Qualifications

• Bachelor's Degree in Computer Engineering or Computer Science is required.
• Master's degree in IT Management or MBA is preferred.
• PMP and ITIL certifications are advantageous.
• Total 11+ years in Information Technology and minimum 6+ years in IT Management if Master’s degree.

Responsibilities

• Define and execute IT and digital strategies aligned with business goals.
• Lead modernization across infrastructure, applications and security to enable growth.
• Drive cost optimization through vendor management and smart sourcing.
• Build high-performing teams with clear mentorship and accountability.
• Ensure business continuity, cybersecurity, disaster recovery and risk management.
• Collaborate with internal and external stakeholders to deliver strategic initiatives.

Skills

Leadership

Strategic thinking

Vendor management

Cybersecurity awareness

Education

Bachelor's Degree in Computer Engineering or Computer Science

Master's degree in IT Management or MBA

PMP certification

ITIL certification

Job description

Job Purpose

The General Manager Enterprise IT amp Digital Services is responsible for defining and executing the organization s IT and digital strategies ensuring technology initiatives of Infrastructure Business Applications and Support Sections are fully aligned with business goals The role provides strategic leadership across Infrastructure enterprise applications IT security digital transformation and service delivery The General Manager drives modernization ensures operational excellence manages budgets and vendor partnerships and develops high-performing teams to enable business growth resilience and competitive advantage.

Description

Ensure IT and digital strategies are fully aligned with corporate objectives and deliver enterprise-wide technology programs that enable growth operational excellence and digital advancement Ensure the implementation of comprehensive Enterprise IT amp Digital Services technology plan that align with strategic priorities ensuring timely delivery of critical programs and infrastructure modernization Improve a culture of innovation and efficiency within IT Application and Support teams by introducing tools processes and practices that increase collaboration output and solution creativity Provide clear direction mentorship and leadership to build high-performing IT Application and Support teams ensuring strong engagement motivation and accountability Drive cost optimization through smart sourcing automation and effective vendor management while reviewing project-wise business cases to ensure strategic alignment maintain functional budget allocations and enable real-time expenditure tracking to control costs within approved limits and maximize ROI on Infrastructure Enterprise Applications and Support Systems Ensure the effective implementation of cybersecurity frameworks and policies across Enterprise IT amp Digital Services to maintain compliance with national and international standards while proactively strengthening security posture through monitoring governance and awareness to minimize cybersecurity risks and incidents Ensure resilient backup disaster recovery and business continuity strategies are effectively implemented and regularly tested to safeguard data maintain high system availability and enable rapid restoration of critical IT infrastructure applications and telecommunication services during disruptions Ensure IT risk management practices proactively identifying and mitigating risks to maintain business continuity and data integrity Strengthen IT Application and Support system architectures redundancy and response mechanisms to reduce downtime and operational disruptions through improving processes integrating systems using automation to enhance service quality proactive monitoring and maintenance Lead and deliver digital transformation programs that integrate new technologies seamlessly into existing environments enhance usability and stakeholder adoption and demonstrate measurable business value by improving efficiency agility and organizational capability Maintain strong relationships with internal departments regional operations and external stakeholders such as APSR OIA and vendors to ensure alignment compliance and timely delivery of initiatives Develop and implement workforce development strategies that build technical capabilities promote continuous learning and establish succession and career progression plans while fostering engagement and retention of high-performing IT talent Develop and track KPIs to continuously measure benchmark and improve IT service performance related to Infrastructure applications security and digital services Ensure adherence to internal policies regulatory requirements and industry standards across all IT functions Maintain readiness for internal and external audits achieving successful results with minimal non-conformities Ensure IT and digital operations fully comply with health safety and environmental standards promoting a safe workplace Enhance internal and external customer experiences through responsive reliable and innovative technology solutions Manage contracts and SLAs to ensure vendors deliver value compliance and continuous service improvement Merge with vendor management.

Job Qualifications and Experience

• Bachelor s Degree in Computer Engineering or Computer Science
• Master s degree in IT Management or Business Administration (MBA) is preferred.
• Preferred Professional certifications (e.g. PMP, ITIL)
• Total 11+ years of experience in Information Technology and minimum 6+ years in IT Management roles if Master s Degree.

Competency Proficiency Level