General Manager, dnata Travel Oman (OUA)

Emirates Group; Muscat; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading travel services provider seeks a General Manager to drive business growth and oversee operations in Oman. The role involves strategic planning, marketing leadership, and operational oversight, essential for maintaining the company's top position in the travel industry. Ideal candidates will have extensive experience and a strong network in the global travel sector.

Benefits

Competitive remuneration package

Discounts on flights and hotel stays

Qualifications

• 10+ years of experience in general management or sales/business development in the travel industry.
• Minimum 5 years of managerial experience, preferably in commercial roles.
• Broad knowledge of global travel industry dynamics.

Responsibilities

• Lead the development and execution of business strategies for growth.
• Oversee marketing, commercial, and operational activities.
• Accountable for revenue, budget management, and resource optimization.

Skills

Leadership

Strategic Planning

Sales Development

Multicultural Communication

Negotiation

Education

Bachelor's Degree

Job description

Job purpose

dnata Travel Group represents the travel division of dnata, one of the world's largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.

Trading as OUA Travel, dnata's travel presence in Oman boasts over 50 years of expertise in the market. Currently ranked first among the travel management companies in the Sultanate. Our areas of expertise range from leisure holidays, corporate travel management, airline and land GSA, car rental, cruise handling, and many more services.

As a general manager, you will lead the development and execution of the business's long-term strategic plan to drive revenue growth, profitability, and market share. You will oversee all commercial, marketing, and operational activities, including service offerings, product development, and the IT roadmap. Acting as a key representative in high-level negotiations, you will identify and pursue growth opportunities aligned with dnata Travel's overall strategy.

In this role, you will

• Develop and drive the long-term strategic plan to achieve business growth and profitability, aligned with dnata Travel's global strategy.
• Collaborate with IT and shared services to define the business technology roadmap supporting business objectives.
• Design and optimize the organizational structure and delivery model to meet strategic goals.
• Establish an annual sales plan aligned with the dnata Travel budget, identifying new and growth clients by source market and projected sales volume.
• Lead product strategy to ensure market relevance and brand differentiation.
• Coordinate with corporate communications to align and execute marketing activities that support brand growth and sales objectives.
• Maintain global benchmarks on pricing, margins, and revenue to ensure profitability.
• Define and implement brand performance objectives; drive initiatives to grow the brand and expand into new verticals.
• Promote a culture of open communication, accountability, collaboration, and performance as part of the dnata Travel management team.
• Set performance objectives for direct reports and ensure alignment throughout all levels of the organization.
• Represent the business at key stakeholder forums, including trade events, supplier initiatives, Emirates Group forums, and industry bodies.
• Accountable for revenue, profitability, budget management, and optimal use of resources (overhead, manpower, and capital expenditure).
• Oversee the product strategy to govern pricing, inventory (bed requirements), and experience design across segments.
• Ensure adherence to dnata Travel and Emirates Group governance standards; lead the implementation of relevant policies across the business.

Qualification

To be considered for the role, you must meet the below requirements:

• Bachelor's degree with 10+ years of experience in general management or sales/business development within the travel industry.
• Minimum 5 years of managerial experience, preferably in bed banks or sales/commercial roles.
• Proven ability to organize, delegate, and complete work effectively in a multinational, multicultural environment.
• Experience working in multiple overseas locations preferred.
• Strong knowledge of the global travel industry, consumer behaviour, and competitor landscape.
• Extensive network of travel industry contacts worldwide.
• Solid understanding of distribution channels, travel technology, and platform solutions.

At Emirates Group, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment process and timeline

Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group careers platform. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.