Front Office Supervisor / Local - GCC

Wyndham Hotels & Resorts EMEA; Muscat; On-site; OMR 8,000 - 12,000; Full time

Job summary

A leading hospitality company is seeking a dedicated Front Desk Associate to provide exceptional service to guests. The ideal candidate will have a diploma in hospitality management and at least two years of experience in a branded hotel. Responsibilities include managing reservations, monitoring VIP requests, and ensuring timely delivery of messages and packages. Join us to enhance guest experiences in a dynamic environment.

Qualifications

• Minimum of two years in a similar role in a branded hotel.

Responsibilities

• Provides thoughtful and caring service to guests.
• Monitors VIPs and special guest requests.
• Operates Front Desk computer system.

Skills

Computer literacy

Education

Diploma in hospitality management

Job description

• Consistently provides thoughtful, caring and sincere service to the guests.
• Obtains all necessary information when taking room reservations and follow up
• Reviews front office log and trace file daily.
• Monitors all VIPs and special guest requests.
• Fully comprehends and operates all relevant aspects of the Front Desk computer system.
• Ensures logging and deliveries of all messages, packages and mail in a timely and professional manner.
• A minimum of two years in a similar role in a branded hotel
• Diploma in hospitality management
• Computer literacy