Food and Beverage Operations Manager

Ihgarmyhotels; Oman; On-site; OMR 10,000 - 15,000; Full time

Job summary

A leading hotel brand seeks a Food and Beverage Operations Manager for its Oman location. The role entails overseeing service operations, ensuring guest satisfaction, managing kitchen activities, and driving financial performance. Ideal candidates will have a strong background in hospitality management and kitchen oversight, committed to delivering exceptional guest experiences.

Qualifications

• 4+ years of related management experience in F&B.
• Strong understanding of kitchen operations and guest service.
• Ability to drive menu innovation and manage financial performance.

Responsibilities

• Oversee daily F&B service operations across all outlets.
• Ensure compliance with HACCP and food safety regulations.
• Drive F&B revenue through creative promotions and service excellence.

Skills

Guest Service Excellence

Team Leadership

Operational Management

Budget Management

HACCP Compliance

Education

Bachelor’s degree in Hotel Management

Higher education in Culinary Arts

Job description

# Food and Beverage Operations Manager
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Oman, Duqm
Hotel: Duqm (DQQOM), P.O. Box 6, PC 700,
Job number: 147368

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Your day-to-day key responsibilities

F&B Service Operations:
• Oversee daily F&B service operations across all outlets (restaurant, bar, room service, banquets, etc.)
• Ensure exceptional guest service standards and memorable experiences.
• Implement and monitor SOPs for service excellence.
• Lead, train, and motivate F&B service staff to meet performance targets.
• Collaborate with sales & events teams for smooth banquet and event execution.
• Work closely with outlet managers on menu development, seasonal promotions, signature dishes, and theme night concepts to drive guest engagement and revenue.
Kitchen & Culinary Oversight:
• Supervise all kitchen operations, ensuring consistency, quality, and presentation of food.
• Partner with the Chef on menu planning, food costing, and innovation.
• Ensure full compliance with HACCP standards and all food safety regulations.
• Oversee kitchen staff hiring, training, and performance management.
• Monitor kitchen inventory, procurement, and stock rotation to minimize waste and control costs.
People
• Supervise all kitchen operations, ensuring consistency, quality, and presentation of food.
• Partner with the Executive Chef on menu planning, food costing, and innovation.
• Ensure full compliance with HACCP standards and all food safety regulations.
• Oversee kitchen staff hiring, training, and performance management.
• Monitor kitchen inventory, procurement, and stock rotation to minimize waste and control costs.
Guest Experience
• Ensure every guest interaction—whether in the restaurant, through room service, or at events—is consistently excellent.
• Act as the main point of contact for VIPs, special occasions, and guest feedback.
• Monitor guest satisfaction scores and online reviews to identify trends and areas for improvement.
• Implement service recovery processes and train staff on personalized service and upselling.
• Collaborate with marketing and guest relations to create unique F&B experiences that enhance the hotel’s brand.
Financial
• Assist in preparing the annual F&B budget and manage departmental expenses.
• Monitor and manage F&B financial performance, including forecasting and reporting.
• Drive revenue through creative promotions, menu innovation, and upselling strategies.
• Identify new sales opportunities in collaboration with the catering and events team.
• Ensure secure handling of credit and financial transactions.
• Foster collaboration between service and kitchen teams for efficient operations.
• Ensure compliance with all health, safety, and licensing regulations.

Qualifications Required

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• 4+ years’ related experience, including management experience
• Must obtain certifications or permits as required by local government