F&B Waiter

Shangri-La Group; Muscat; On-site; OMR 2,500 - 10,000; Full time

Job summary

Shangri-La Group is seeking a waiter to deliver exceptional customer service at their luxurious Barr Al Jissah Resort and Spa in Muscat. As a waiter, you'll ensure a delightful dining experience, taking orders, serving, and maintaining hygiene standards while collaborating closely with kitchen staff. Flexibility in shifts is required, and previous experience in customer service is preferred.

Qualifications

• Previous experience as a waiter or in a customer-facing role preferred.
• Good communication skills in English.
• Positive attitude and professional grooming.

Responsibilities

• Greet guests courteously and serve food and beverages.
• Maintain cleanliness and hygiene in the dining area.
• Handle guest payments accurately.

Skills

Communication skills

Positive attitude

Customer service

Job description

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

Job Summary

The waiter responsible for providing excellent customer service to guests, ensuring their dining experience is enjoyable and meets the standards of the establishment. He will take orders, serve food and beverages, and maintain cleanliness and hygiene in the dining area.

Key Responsibilities

• Greet guests in a courteous and friendly manner.
• Present menus, take accurate food and beverage orders, and communicate them effectively to the kitchen and bar.
• Serve food and drinks promptly and according to service standards.
• Ensure guests' satisfaction by checking on them during meals and handling any complaints professionally.
• Set up and clean tables, ensuring the dining area is tidy at all times.
• Assist in the preparation and closing of the restaurant including restocking, cleaning, and organizing.
• Follow all safety and hygiene procedures as per company standards.
• Promote menu items and upsell when appropriate.
• Collaborate with the kitchen and bar team for seamless service delivery.
• Process guest bills and handle payments accurately.
• Qualifications:
• Previous experience as a waiter or in a customer-facing role is preferred.
• Good communication skills in English
• Positive attitude, friendly personality, and professional grooming.
• Ability to work flexible shifts including weekends and holidays.