F&B Service Expert

St. Regis; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A luxury hotel brand in Muscat is seeking a Guest Service Expert to enhance guest dining experiences. Responsibilities include setting tables, serving guests, and maintaining cleanliness. Candidates should have a high school diploma and basic customer service skills. No supervisory experience is required, making this an ideal entry-level position in hospitality. Join a global team where you can thrive and deliver exceptional service.

Qualifications

• Less than 1 year related work experience required.
• No supervisory experience needed.

Responsibilities

• Set tables and assist with guest service activities.
• Communicate with the kitchen to ensure smooth service.
• Interact with and serve guests, maintaining work areas.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED equivalent

Job description

Overview

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Responsibilities

• Set tables and assist with guest service activities to create a memorable dining experience.
• Communicate with the kitchen and other team members to ensure smooth service.
• Interact with and serve guests, and maintain clean work areas and supplies.
• Adhere to safety, quality standards, and company policies; maintain professional appearance and communication.
• Stand, sit, or walk for extended periods; move over varied surfaces; read and visually verify menu information.
• Move, lift, carry, push, or pull objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform additional duties as needed to ensure guest satisfaction and smooth operations.

Preferred Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.