F&B Captain - Pool & Garden (Short-Term)

The Ritz-Carlton; Muscat; Hybrid; OMR 2,500 - 10,000; Full time

Job summary

A luxury hotel brand in Muscat seeks a dedicated Banquet Supervisor to manage guest service for functions. Responsibilities include overseeing banquet arrangements, ensuring guest satisfaction, and maintaining service standards. Ideal candidates should have prior supervisory experience and a passion for exceptional service. Join a team committed to excellence in hospitality.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Communicate service needs to chefs and stewards during functions.
• Manage charges for group functions and prepare/present checks.
• Ensure banquet rooms are ready for service.
• Inspect cleanliness of all items before use.

Skills

Communication Skills

Customer Service

Team Collaboration

Education

High school diploma or GED

Job description

Overview

POSITION SUMMARY

Communicate service needs to chefs and stewards during functions. Manage charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.

Follow all company policies and safety and security procedures; report accidents, injuries, and unsafe conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing ≤25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Responsibilities

• Communicate service needs to chefs and stewards during functions.
• Manage charges for group functions and prepare/present checks to group contacts for payment.
• Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
• Ensure proper centerpieces are displayed on every table and inspect cleanliness/presentation of china, glass, and silver.
• Check in with guests to ensure satisfaction; set tables according to event type and service standards.
• Communicate dietary requirements and special requests to the kitchen.
• Maintain cleanliness of work areas; follow safety and security policies; report accidents or unsafe conditions.
• Welcome and acknowledge guests; communicate professionally and handle telephone etiquette.
• Develop and maintain positive working relationships; support team goals; listen and respond to concerns.
• Adhere to quality expectations and standards; comply with physical requirements of the role.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.