F&B Captain — Luxury Hotel Service Leader

Kimpton; Oman; Sur place; OMR 11 000 - 20 000; Plein temps

Avantages offerts par ce poste

Uniform provided

Hotel room discounts

Training & development opportunities

Résumé du poste

Crowne Plaza Muscat OCEC, a premier IHG property, seeks an F&B Captain to supervise daily outlet operations and lead service staff in delivering high-quality experiences. You will ensure compliance with standards, train staff, and collaborate with outlets, kitchen, and events teams to drive guest satisfaction.

The role requires 3–5 years of F&B experience, supervisory capability, and strong English; Arabic is a plus.

Qualifications

• Diploma or bachelor’s degree in hospitality, Hotel Management, or related field preferred.
• Minimum 3–5 years of F&B service experience, including at least 1–2 years in a supervisory role.
• Experience in international hotels or luxury F&B outlets preferred.
• Strong leadership, supervision, and team management abilities.
• Excellent guest service and interpersonal skills.
• Knowledge of food and beverage service standards, menu items, and beverage pairings.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in POS systems and MS Office is an advantage.
• Fluency in English (spoken and written); Arabic is a plus.

Responsabilités

• Supervise service staff to ensure professional, efficient, and courteous guest service.
• Monitor the quality of food and beverage service, ensuring correct presentation, temperature, and portioning.
• Greet and interact with guests to ensure satisfaction, handling inquiries, requests, or complaints professionally.
• Provide menu knowledge to staff and guests, including ingredients, specials, and beverage pairings.
• Lead, motivate, and support F&B attendants and junior staff during shifts.
• Assign tasks and responsibilities to team members according to operational needs.
• Conduct on-the-job training for staff, promoting skill development and service excellence.
• Monitor staff performance, grooming, and adherence to service standards and policies.
• Ensure staff follow health, safety, and hygiene regulations.
• Assist in the setup, arrangement, and presentation of dining areas, banquets, and special events.
• Oversee cash handling, billing, and POS system accuracy during service.
• Support inventory management and communicate requirements to supervisors or managers.
• Work closely with the Outlet Manager, Bar Manager, Kitchen, and Banquet teams to ensure smooth service.
• Provide feedback to management on operational issues, guest preferences, or staff performance.
• Assist in implementing new service procedures, promotions, or special events.
• Maintain effective communication with other departments to enhance guest experience.
• Ensure all service standards comply with IHG policies and procedures.
• Maintain a clean, safe, and hygienic work environment for staff and guests.
• Assist in internal audits, inspections, and service quality assessments.

Connaissances

Leadership

Supervision

Guest service

English (fluency)

Arabic (plus)

Ability to work under pressure

Formation

Hospitality degree

Outils

POS systems

Description du poste

Crowne Plaza Muscat OCEC, a premier IHG property, seeks an F&B Captain to supervise daily outlet operations and lead service staff in delivering high-quality experiences. You will ensure compliance with standards, train staff, and collaborate with outlets, kitchen, and events teams to drive guest satisfaction.

The role requires 3–5 years of F&B experience, supervisory capability, and strong English; Arabic is a plus.