F&B Captain

IHG Hotels & Resorts; Muscat; On-site; OMR 12,000 - 18,000; Full time

Benefits offered by this job

Uniform provided

Hotel room discounts

Staff training & development

Job summary

IHG Hotels & Resorts in Muscat seeks an experienced F&B Captain to supervise daily operations of our food and beverage outlet, lead service staff during shifts, and ensure service excellence in line with IHG standards. You will train staff, manage guest interactions, oversee inventory, health and safety, and collaborate with Outlet, Bar, Kitchen and Banquet teams to deliver memorable experiences.

Ideal candidates bring 3–5 years of F&B service, supervisory experience in international or luxury

Qualifications

• Diploma or bachelor's degree in hospitality, Hotel Management, or related field preferred.
• 3–5 years of F&B service experience, including 1–2 years in a supervisory role.
• Experience in international hotels or luxury F&B outlets preferred.
• Strong leadership, supervision, and team management abilities.
• Excellent guest service and interpersonal skills.
• Knowledge of food and beverage service standards, menu items, and beverage pairings.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in POS systems and MS Office is an advantage.
• Fluency in English (spoken and written); Arabic is a plus.

Responsibilities

• Supervise service staff to ensure professional, efficient, and courteous guest service at all times.
• Monitor the quality of food and beverage service, ensuring correct presentation, temperature, and portioning.
• Greet and interact with guests to ensure satisfaction, handling inquiries, requests, or complaints professionally.
• Provide menu knowledge to staff and guests, including ingredients, specials, and beverage pairings.
• Ensure guest preferences and special requirements are communicated and fulfilled accurately.
• Lead, motivate, and support F&B attendants and junior staff during shifts.
• Assign tasks and responsibilities to team members according to operational needs.
• Conduct on-the-job training for staff, promoting skill development and service excellence.
• Monitor staff performance, grooming, and adherence to service standards and policies.
• Ensure staff follow health, safety, and hygiene regulations.
• Assist in the setup, arrangement, and presentation of dining areas, banquets, and special events.
• Ensure proper stock levels of cutlery, glassware, condiments, and service equipment.
• Monitor and control wastage and ensure efficient use of resources.
• Oversee cash handling, billing, and POS system accuracy during service.
• Support inventory management and communicate requirements to supervisors or managers.
• Work closely with the Outlet Manager, Bar Manager, Kitchen, and Banquet teams to ensure smooth service.
• Provide feedback to management on operational issues, guest preferences, or staff performance.
• Assist in implementing new service procedures, promotions, or special events.
• Maintain effective communication with other departments to enhance guest experience.
• Ensure all service standards comply with IHG policies and procedures.
• Maintain a clean, safe, and hygienic work environment for staff and guests.
• Assist in internal audits, inspections, and service quality assessments.

Skills

Leadership

Supervision

Guest service

Team management

English fluency

MS Office

POS systems

Arabic language

Education

Diploma or Bachelor's in hospitality/Hotel Management

Tools

POS systems

MS Office

Job description

Crowne Plaza Muscat OCEC is a distinguished five-star hotel located within the iconic Oman Convention and Exhibition Centre in Muscat. Combining modern luxury with traditional Omani hospitality, the hotel offers exceptional accommodation, world-class dining, and state-of-the-art meeting and event facilities. As a preferred destination for business travellers, conference delegates, and leisure guests, Crowne Plaza Muscat OCEC prides itself on delivering personalized service, innovative experiences, and seamless connectivity. Strategically positioned in Oman's vibrant capital, it serves as a gateway to the region’s cultural heritage and burgeoning business landscape.

What is the job?

The F&B Captain is responsible for supervising and coordinating the daily operations of a Food & Beverage outlet, ensuring high-quality service and guest satisfaction. This role serves as a team leader during shifts, guiding F&B attendants and service staff to deliver seamless, professional, and efficient service. The F&B Captain ensures compliance with IHG standards, health and safety regulations, and operational procedures while fostering a positive work environment and supporting revenue targets.

Your day to day

• Supervise service staff to ensure professional, efficient, and courteous guest service at all times.
• Monitor the quality of food and beverage service, ensuring correct presentation, temperature, and portioning.
• Greet and interact with guests to ensure satisfaction, handling inquiries, requests, or complaints professionally.
• Provide menu knowledge to staff and guests, including ingredients, specials, and beverage pairings.
• Ensure guest preferences and special requirements are communicated and fulfilled accurately.
• Lead, motivate, and support F&B attendants and junior staff during shifts.
• Assign tasks and responsibilities to team members according to operational needs.
• Conduct on-the-job training for staff, promoting skill development and service excellence.
• Monitor staff performance, grooming, and adherence to service standards and policies.
• Ensure staff follow health, safety, and hygiene regulations.
• Assist in the setup, arrangement, and presentation of dining areas, banquets, and special events.
• Ensure proper stock levels of cutlery, glassware, condiments, and service equipment.
• Monitor and control wastage and ensure efficient use of resources.
• Oversee cash handling, billing, and POS system accuracy during service.
• Support inventory management and communicate requirements to supervisors or managers.
• Work closely with the Outlet Manager, Bar Manager, Kitchen, and Banquet teams to ensure smooth service.
• Provide feedback to management on operational issues, guest preferences, or staff performance.
• Assist in implementing new service procedures, promotions, or special events.
• Maintain effective communication with other departments to enhance guest experience.
• Ensure all service standards comply with IHG policies and procedures.
• Maintain a clean, safe, and hygienic work environment for staff and guests.
• Assist in internal audits, inspections, and service quality assessments.

What we need from you

• Diploma or bachelor's degree in hospitality, Hotel Management, or related field preferred.
• Minimum 3-5 years of F&B service experience, including at least 1-2 years in a supervisory role.
• Experience in international hotels or luxury F&B outlets preferred.
• Strong leadership, supervision, and team management abilities.
• Excellent guest service and interpersonal skills.
• Knowledge of food and beverage service standards, menu items, and beverage pairings.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in POS systems and MS Office is an advantage.
• Fluency in English (spoken and written); Arabic is a plus.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Who We Are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.