Enterprise Customer Success Manager (French speaker)

Canonical; Muscat; Remote; OMR 34,000 - 47,000; Full time

Job summary

A leading open-source technology company is seeking an experienced Enterprise Customer Success Manager to improve customer relationships and drive product adoption. Responsibilities include onboarding new clients, coordinating projects, and advocating for customer needs. The ideal candidate is fluent in French and English, has over 5 years of IT experience, and strong presentation skills. This remote role offers competitive compensation and benefits, including a learning budget and performance bonuses.

Benefits

Remote work with biannual team sprints

USD 2,000 annual learning budget

Performance bonuses

Qualifications

• Minimum 5 years in IT with experience in cloud, networking, or security.
• Native French and excellent English skills.
• Team player capable of interacting across departments.

Responsibilities

• Onboard new customers and introduce products.
• Coordinate complex projects with developers and IT managers.
• Lead weekly customer and business reviews.

Skills

Customer-facing skills

Cloud technologies

Linux OS

Strong presentation skills

Knowledge of agile methodologies

Tools

Salesforce

Jira

Job description

The role of an Enterprise Customer Success Manager at Canonical

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations, offering additional services to increase loyalty and draw collaborative roadmaps.

We are expanding our Customer Success team to enhance interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs specialize in segments such as:

• Mass - SMEs or large businesses starting with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs support unassigned customers through campaign management and requests, including store customers.

Location: Remote in the EMEA region.

What your day will look like

• Onboard new customers, introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Coordinate complex projects with developers, IT managers, and decision-makers.
• Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
• Manage a customer portfolio, identify growth or renewal risks.
• Lead weekly customer and business reviews, resolve blockers with cross-functional teams.
• Advocate for customers internally, influence product roadmaps and documentation.
• Support customers via reactive ticket requests.
• Create campaigns targeting multiple customers through digital activities.

What we are looking for in you

The ideal candidate has excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:

• Native French and excellent English skills.
• Minimum 5 years in IT, with experience in Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
• Strong presentation skills for complex software.
• Experience improving internal processes and delivering projects on time.
• Team player capable of interacting across departments.
• Knowledge of agile methodologies.

Additional skills: Experience with Salesforce, Jira, and CRMs.

What we offer you

We offer competitive compensation, annual reviews, and benefits such as:

• Remote work with biannual team sprints.
• USD 2,000 annual learning budget.
• Performance bonuses, recognition rewards, and holiday leave.
• Maternity/paternity leave, Employee Assistance, travel opportunities, and travel upgrades.

About Canonical

Canonical is a leading open-source tech company, publisher of Ubuntu, and a pioneer in AI, IoT, and cloud platforms. We are a remote-first organization since 2004, committed to excellence and diversity. We are an equal opportunity employer, fostering an inclusive workplace.