Housekeeping Supervisor

Nour Arjaan by Rotana; Fujayrah; On-site; OMR 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Housekeeping Supervisor to lead a dedicated team in delivering exceptional guest experiences. This role involves supervising housekeeping staff, ensuring high cleanliness standards, and managing guest requests with a focus on quality service. The ideal candidate will thrive in a vibrant, multicultural environment, demonstrating strong interpersonal skills and a commitment to excellence. Join a forward-thinking company where your contributions will enhance guest satisfaction and operational success in a dynamic hotel setting.

Qualifications

• Previous minor supervisory experience in a hotel housekeeping department.
• Good command of written and spoken English.

Responsibilities

• Supervising Housekeeping Attendants and ensuring cleanliness standards.
• Handling special guest requests and inspecting cleaned areas.
• Training and assisting team members while managing inventory.

Skills

Customer Service

Interpersonal Skills

Problem-Solving

Supervisory Skills

Attention to Detail

Education

Diploma in Hospitality

Vocational Training

Tools

Opera Software

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As a Housekeeping Supervisor, you will be responsible for supervising the team of Housekeeping Attendants to achieve operational objectives while ensuring that the standards of cleanliness and maintenance meet hotel requirements. Your key responsibilities will include:

1. Preparing Housekeeping Attendants' job assignments
2. Issuing keys and supplies to Housekeeping Attendants
3. Noting VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and taking appropriate action
4. Attending daily meetings and receiving special instructions
5. Checking out rooms before reporting them as vacant
6. Handling special guest requests and executing them
7. Inspecting cleaned areas using checklists to ensure adequacy, proper supplies, and reporting repairs
8. Filling out reports and handing over found articles to the lost and found department
9. Supervising cleaning of guest rooms, corridors, and stairwells
10. Training and assisting Housekeeping Attendants and advising superiors on performance
11. Assisting with inventory management and ensuring proper handling and maintenance of housekeeping equipment

Skills, Education, Qualifications & Experiences

You should ideally possess a diploma or vocational training in hospitality, with previous minor supervisory experience within a hotel Housekeeping Department. Good command of written and spoken English, strong interpersonal skills, and problem-solving abilities are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be friendly, caring, culturally sensitive, and quality-oriented with an eye for detail. You should work well under pressure in a fast-paced environment, enjoy working with a multicultural team and guests, and possess the following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results