Technical Support Trainee

OMPAY; Muscat; On-site; OMR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction through effective communication and problem-solving skills. In this role, you will engage with customers, addressing their inquiries and technical issues while maintaining accurate records in CRM systems. Your ability to multitask and work collaboratively with a team will be crucial in achieving performance metrics. If you are passionate about providing excellent customer service and have a knack for technical support, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or fresh graduate required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Answer calls and resolve customer inquiries effectively.
• Assist customers with troubleshooting and technical issues.

Skills

Communication Skills

Customer Service Experience

Technical Skills

Multitasking

Attention to Detail

Education

Bachelor's Degree

Fresh Graduate

Tools

CRM Systems

Job description

Technical Support Job Responsibilities:

• Customer Service: Answer calls, resolve customer inquiries, provide product/service information, and handle complaints.
• Technical Support: Assist customers with troubleshooting and technical issues.
• Outbound Calls: Conduct follow-ups, surveys, and sales calls.
• Data Entry: Record customer interactions and maintain accurate CRM records.
• Meet KPIs: Achieve performance metrics like call resolution time and customer satisfaction.
• Team Collaboration: Work with colleagues to resolve escalated issues.
• Follow Guidelines: Adhere to company protocols and scripts.

Job Qualifications:

• Education: Bachelor's degree or fresh graduate.
• Communication Skills: Strong verbal and written skills, active listening.
• Customer Service Experience: Patience, empathy, and problem-solving skills.
• Technical Skills: Basic computer skills and familiarity with CRM systems.
• Multitasking: Ability to manage multiple tasks effectively.
• Attention to Detail: Accurate data entry and record-keeping.
• Language Skills: Multilingual ability is a plus.