Desktop Technical Support Engineer

TAT IT Technolgies; Muscat; On-site; OMR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a Desktop Technical Support Engineer to join their dynamic team in Oman. This role involves deploying Windows OS images, troubleshooting hardware issues, and ensuring the smooth operation of workstations. The ideal candidate will possess strong communication skills and a solid background in IT, particularly in desktop support. Join this forward-thinking company to make a significant impact in supporting business continuity and enhancing user experiences. If you have a passion for technology and a desire to work in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Experience with deploying Windows OS images and troubleshooting hardware.
• Graduate in Computer Science or related IT field.

Responsibilities

• Deploy Windows OS images and support hardware replacements.
• Monitor workstation health and provide technical support.

Skills

Troubleshooting hardware issues

Deploying Windows OS images

Communication skills

Team player

Education

Graduate in Computer Science

Graduate in Information Systems

Tools

Windows OS

Desktops and TFT monitors

IP phones

Job description

Job Title: Desktop Technical Support Engineer

We have an urgent requirement for a Desktop Technical Support Engineer for our banking client in Oman.

Key Responsibilities:

1. Deploy Windows OS images.
2. Support the replacement of old desktops and TFT monitors, and troubleshoot hardware issues on-site.
3. Record IT assets inventory for reconciliation and coordinate with IT stakeholders.
4. Monitor the health of all workstations at BCP sites (Old Head Office Ruwi and Wadi Kabir).
5. Support business users during DR drills and Business Continuity activities.
6. Recover replaced equipment to the IT store and provide reports on IT asset status.
7. Replace faulty storage devices, rebuild Windows OS, install software and drivers.
8. Replace faulty desktops, monitors, and IP phones.
9. Rearrange cables and connect peripherals.
10. Upgrade desktop RAM and configure user profiles.
11. Ensure all peripherals are functioning and perform user testing.
12. Coordinate with IT teams on machine reporting status and resolve issues.
13. Provide technical support and communicate progress effectively.
14. Ensure high-quality deliverables.

Qualifications & Experience:

• Graduate in Computer Science, Information Systems, or related IT field.
• Experience with deploying Windows OS images.
• Hands-on troubleshooting hardware, software, and network issues.
• Team player with effective communication skills in English.
• Omani driving license is required.
• Omani resource.

Desirable Skills and Certifications:

• Additional degrees or certifications are advantageous.
• Knowledge of computer hardware and software.
• Strong interpersonal, analytical, planning, and time management skills.