Customer Service Representative

Inscription Real Estate & Construction; Oman; On-site; OMR 2,500 - 10,000; Full time

Job summary

A leading company in the real estate sector is looking for a Customer Service Representative. This position is ideal for fresh graduates seeking to start their career in customer service. You will be responsible for addressing customer inquiries, supporting post-sale processes, and maintaining updated records in the CRM system.

Qualifications

• 1-2 years experience preferred, fresh graduates welcome.
• Bilingual in Arabic & English.

Responsibilities

• Answer customer questions by phone, email, and chat.
• Support customers in inquiries after the sale.
• Keep customer records updated.

Skills

Good communication

Problem-solving

Customer-focused

Organized

Eager to learn

Tools

CRM software

Job description

Your Role: You'll be the first point of contact for our customers, helping them with inquiries and solving problems. This is a great chance for a fresh graduate to start a career in customer service within the real estate industry.

What You'll Do:

• Answer customer questions by phone, email, and chat.
• Support customers in their inquiries after the sale.
• Keep customer records updated in our system (CRM).
• Help resolve customer issues and get help from other teams when needed.
• Work with sales and maintenance to ensure smooth service.
• Help improve how we serve our customers.

Desired Candidate Profile

• Experience: 1 year up to 2 years experience and Fresh graduates are welcome to apply.
• Skills:
  • Good communication (Arabic & English).
  • Positive attitude and customer-focused.
  • Problem-solving and organized.
  • Comfortable with computers and CRM software.
  • Eager to learn, proactive, and professional.

Company Industry

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Representative

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