Customer Service Officer

MedNet Global Healthcare Solutions LLC; Muscat; On-site; USD 12,000 - 18,000; Full time

Job summary

A leading healthcare organization in Oman is seeking a Customer Service Officer to enhance client relationships and service standards. The role demands strong communication skills, a background in customer service within healthcare, and the ability to manage client feedback effectively. Candidates should possess a relevant medical degree and experience, ideally in a medical insurance environment.

Qualifications

• 2 years’ experience in a customer service/call center role within a hospital/medical insurance environment.
• Multilingual (English & Arabic) with strong communication skills.
• Knowledge of medical terminology preferred.

Responsibilities

• Proactive handling of client communications and support.
• Collecting feedback and managing client complaints.
• Educating members and strengthening relationships.

Skills

Communication

Empathy

Customer Service

Problem Solving

Education

Bachelor’s (Medical) degree

Bachelor’s degree in Paramedic

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Customer Service Officer for MN SPC

As a member of Munich Re the MedNet Oman is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an “Officer - Customer Service” who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic
• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Good spoken and written communication skills (English & Arabic)
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented
• Ability to handle objections raised by customers.

Minimum Qualifications:

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic
• Multilingual (Arabic and English)

Minimum Experience:

• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.