Customer Service Officer

MedNet Global Healthcare Solutions LLC; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A leading managed care service organization in Muscat is seeking a Customer Service Officer. The ideal candidate will enhance customer relationships, manage communications, and support insurance companies. Candidates should have a medical degree, bilingual skills in Arabic and English, and 2 years of experience in a customer service role within the medical insurance sector. This position emphasizes quality service in a dynamic work environment.

Qualifications

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic.
• 2 years’ experience in a customer service/call center role within a hospital/medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint).
• Good spoken and written communication skills (English & Arabic).
• Knowledge related to medical terminology.
• Health Insurance industry/market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer-oriented.
• Ability to handle objections raised by customers.

Responsibilities

• Proactive answering Member, Provider, Broker and Insurer calls.
• Supporting Insurance companies on client servicing activities.
• Collecting feedback from clients through varied channels.
• Strengthening business relationships with Insurance companies.
• Educating and enhancing individual member relationships.
• Managing client complaints through the ticket system.
• Contributing innovative ideas for client loyalty.
• Delivering quality outreach programs effectively.

Job description

Customer Service Officer for MN SPC - Omani National

As a member of Munich Re the MedNet Oman is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an “Officer - Customer Service” who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

• Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
• Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
• Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
• Strengthening the business relationship with Insurance companies and intermediaries.
• Educating, strengthening and enhancing individual member relationships and experiences.
• Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic
• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Good spoken and written communication skills (English & Arabic)
• Knowledge related to medical terminology.
• Health Insurance industry / market knowledge would be an added advantage.
• Flexibility to work on shift basis.
• Quality focus and customer oriented
• Ability to handle objections raised by customers.

Minimum Qualifications:

• Bachelor’s (Medical) degree or bachelor’s degree in Paramedic
• Multilingual (Arabic and English)
• Omani nationals.

Minimum Experience:

• 2 years’ experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.