CRM & Billing Technical Lead - Microsoft Dynamics

swatX Solutions; Oman; On-site; OMR 10,000 - 15,000; Full time

Job summary

An innovative company is looking for a CRM & Billing Technical Lead to spearhead the design and implementation of Microsoft Dynamics 365 solutions. This role demands a blend of technical expertise and leadership skills to guide teams in delivering scalable and high-performance systems. You will oversee integrations with various enterprise systems, manage customizations, and ensure the security and compliance of CRM solutions. Join a forward-thinking organization where your contributions will shape the future of enterprise solutions and enhance customer experiences.

Qualifications

• Expertise in Microsoft Dynamics 365 with strong leadership skills.
• Experience in designing and implementing CRM and billing solutions.

Responsibilities

• Lead the design and implementation of Dynamics 365 CRM and Billing solutions.
• Oversee integrations with ERP and payment gateways.

Skills

Microsoft Dynamics 365

Leadership

Technical Skills

Performance Optimization

Troubleshooting

Tools

CI/CD Tools

ERP Systems

Payment Gateways

Job description

Job Summary

We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities

• Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.

• Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.

• Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.

• Manage customizations, configurations, workflows, and plugins within Dynamics 365.

• Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.

• Ensure high availability, scalability, and security of CRM & Billing systems.

• Troubleshoot performance issues and oversee system upgrades and patches.

• Work with DevOps teams for CI/CD pipeline automation and deployment management.

• Ensure compliance with regulatory, security, and data protection standards.