CRM & Billing Technical Lead - Microsoft Dynamics

SWATX; Muscat; On-site; OMR 12,000 - 24,000; Full time

Job summary

An established industry player is on the lookout for a CRM & Billing Technical Lead with deep expertise in Microsoft Dynamics 365. This pivotal role involves driving the design and implementation of enterprise CRM solutions, ensuring high performance and scalability. You will lead teams, oversee integrations, and manage customizations while collaborating with stakeholders to gather requirements and define roadmaps. If you possess strong leadership skills and a passion for delivering innovative solutions, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
• Strong technical skills in C#, .NET, JavaScript, SQL Server, and Azure.

Responsibilities

• Lead the design and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
• Provide technical leadership and ensure best practices in coding and performance.

Skills

Microsoft Dynamics 365

C#

.NET

JavaScript

SQL Server

Azure

RESTful APIs

SOAP

Agile methodologies

DevOps practices

Education

Bachelor's in Computer Science

Master's in Computer Science

Bachelor's in Information Technology

Master's in Information Technology

Job description

Job Summary

We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities

1. Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions
2. Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems
3. Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization
4. Manage customizations, configurations, workflows, and plugins within Dynamics 365
5. Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps
6. Ensure high availability, scalability, and security of CRM & Billing systems
7. Troubleshoot performance issues and oversee system upgrades and patches
8. Work with DevOps teams for CI/CD pipeline automation and deployment management
9. Ensure compliance with regulatory, security, and data protection standards

Requirements

Qualifications & Skills

1. Bachelor's or Master's in Computer Science, Information Technology, or related field
2. 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions
3. Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure
4. Knowledge of billing models, invoicing processes, and subscription management
5. Experience with RESTful APIs, SOAP, and integration patterns
6. Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices
7. Strong problem-solving and leadership skills