Concierge - Omani National

Mandarin Oriental; Muscat; On-site; OMR 2,500 - 10,000; Full time

Job summary

Mandarin Oriental Muscat is seeking a Concierge to enhance guest experiences at a luxury hotel. This role involves welcoming guests, coordinating with departments, providing local insights, and maintaining high service standards while embodying the hotel’s commitment to excellence.

Benefits

Learning & Development programs

Complimentary nights and attractive rates

Health benefits

Various retirement plans

Qualifications

• Must know cultural, sports, and other activities in Muscat.
• Ability to handle guest complaints tactfully.

Responsibilities

• Creates memorable moments for guests.
• Liaises with external partners to offer unique experiences.
• Acts as the first point of contact for guest relations.

Skills

Guest relation

Communication

Local knowledge

Complaint handling

Job description

Concierge

Mandarin Oriental Muscat is looking for a Concierge to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

About The Job

• Creates memorable moments that surprise and inspire our guests.
• Liaises with external partners to create unique experiences for our guests.
• Knows about all cultural, sports, and other activities in Muscat and surroundings.
• Performs duties of all functions within the Concierge Desk such as check-in, check-out, credit card handling, complaint handling, guest relation tasks.

• Acts as the first point of contact for guest relations and services.
• Assists in billing and invoice preparation.
• Prepares reports according to MOHG standards.
• Upholds all applicable standards such as LQE, CQE, and Forbes 5-star, always driving service excellence.

• Supports operational presence at the Concierge Desk during designated shifts.

• Acts as an ambassador of the hotel, engaging actively with guests and colleagues.

• Follows all standards, policies, and rules related to quality, sustainability, and FLHSS of the Rooms Division.

• Develops and supports Trainees, Interns, and the Bell team members.
• Handles and updates Guest360 and Fans of MO profile data.
• Promotes the Fans of MO guest recognition program to guests.
• Maintains high standards of personal hygiene, behavior, and grooming.

• Handles guest complaints tactfully and escalates appropriately.

• Coordinates with other departments for teamwork.

• Revisits latest regional activities and memorizes key points.

• Researches new restaurants for guest recommendations.

Our commitment to you

• Learning & Development: We craft programs to support your growth at every career stage.
• MOstay: Enjoy complimentary nights and attractive rates worldwide for you and loved ones.
• Health & Colleague Wellness: We offer health benefits and wellness programs globally.
• Retirement Plans: We provide various retirement plans based on service length and role.

We’re Fans. Are you?