Call center agent

swatX Solutions; Oman; On-site; OMR 10,000 - 15,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Agent to join their dynamic team. In this role, you will be responsible for managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. Your ability to actively listen to customers and offer tailored solutions will be crucial in ensuring a positive customer experience. You will also maintain up-to-date knowledge of product offerings and collaborate with team members to deliver seamless service. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on resolving inquiries.
• Ability to document interactions accurately in a CRM system.

Responsibilities

• Manage incoming calls and address customer inquiries effectively.
• Identify and resolve customer complaints to enhance satisfaction.

Skills

Customer Service Skills

Active Listening

Problem-Solving

Communication Skills

Time Management

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

CRM Software

Job description

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.