Automotive Service Advisor

Special Engines; Muscat; On-site; OMR 8,000 - 12,000; Full time

Job summary

A leading automotive service provider is looking for a dedicated Automotive Service Advisor to enhance customer experience in Muscat. This role involves managing service requests, coordinating with technical staff, and ensuring high levels of satisfaction through effective communication. Ideal candidates will have substantial experience in the automotive sector, particularly with European vehicles, and possess strong interpersonal skills.

Qualifications

• Proven experience as a Service Advisor (minimum 5 years preferred).
• Strong understanding of European vehicles and body repair processes.
• Familiarity with job card systems.

Responsibilities

• Manage customer experience and service process for mechanical and body shop work.
• Generate job cards and service estimates.
• Coordinate with technical teams for job progress.

Skills

Customer service orientation

Communication

Multitasking

Organizational skills

Tools

Workshop management software

Job description

We are seeking a professional and customer-focused Automotive Service Advisor to join our team. The successful candidate will be responsible for managing the customer experience across specialized brands for mechanical work and Body & Paint Shop. You will serve as the bridge between our technical lead and customers, ensuring a smooth, transparent, and efficient service process from vehicle drop-off to delivery. Key Responsibilities: *Greet customers and assess their service needs through detailed discussions. *Generate accurate job cards and service estimates for mechanical, electrical, and bodywork jobs. *Coordinate with workshop technicians, parts department, and body shop teams to ensure timely job progress. *Keep customers updated throughout the repair process with clear explanations on work status, costs, and timelines. *Perform quality checks upon job completion and ensure customer satisfaction during handover. *Actively follow up on pending jobs, approvals, and customer callbacks. *Maintain detailed records of service history, estimates, invoices, and warranty claims. *Handle insurance-related jobs in coordination with the body shop team at Scratch. *Ensure service processes and customer handling standards are followed for all three brands. *Support upselling of preventive maintenance, accessories, and value-added services.

*Proven experience as a Service Advisor in the automotive industry (minimum 5 years preferred). *Strong understanding of European vehicles, performance cars, and body repair processes. *Excellent communication and interpersonal skills (Arabic is a plus). *Good organizational and multitasking abilities. *Familiarity with job card systems and workshop management software. *Basic technical knowledge and the ability to explain repairs in simple terms. *High level of professionalism, patience, and customer service orientation.