Assistant Reservations Manager

InterContinental Hotels Group; Oman; On-site; OMR 1,000 - 2,000; Full time

Job summary

A leading hotel group in Oman is seeking an Assistant Reservations Manager to oversee daily operations of the reservations department. Responsibilities include managing bookings, implementing revenue strategies, and ensuring exceptional guest service. The ideal candidate has 2-3 years of experience in hotel reservations and strong leadership. Competitive salary and benefits included.

Benefits

Competitive salary

Room discounts

Training opportunities

Qualifications

• Minimum 2–3 years of experience in hotel reservations or revenue management.
• Prior supervisory or assistant managerial experience is an advantage.
• Flexibility to work shifts, weekends, and holidays as required.

Responsibilities

• Assist in managing daily reservations operations.
• Implement revenue management strategies.
• Monitor room availability and rates.
• Handle guest inquiries and complaints professionally.
• Cooperate with Sales, Front Office, and Revenue teams.

Skills

Leadership

Attention to detail

Customer service

Analytical skills

Negotiation

Education

Bachelor’s degree in Hospitality Management or related field

Tools

PMS/CRS systems (Opera, Fidelio, or similar)

Job description

Overview

The Assistant Reservations Manager is responsible for supporting the Reservations Manager in overseeing the daily operations of the reservations department, ensuring accuracy, efficiency, and revenue optimization. The role requires strong leadership, attention to detail, and the ability to deliver exceptional guest service while maximizing room revenue and occupancy.

Responsibilities

• Assist in managing daily reservations operations, ensuring all bookings are processed accurately and efficiently.
• Support in implementing revenue management strategies to maximize occupancy and room revenue.
• Monitor room availability, rates, and inventory control to avoid overbooking and optimize yield.
• Review and verify group reservations, corporate bookings, and special requests.
• Coordinate with the Sales, Front Office, and Revenue teams to ensure smooth handling of reservations.
• Respond promptly and professionally to guest inquiries, booking requests, and complaints via phone, email, or online platforms.
• Ensure guest preferences, special requests, and VIP bookings are communicated and handled effectively.
• Maintain a high standard of service and hospitality, ensuring guest satisfaction before arrival.
• Supervise and guide reservations agents to ensure adherence to hotel policies and procedures.
• Assist in scheduling, training, and motivating the reservations team to achieve performance targets.
• Support performance evaluations and provide coaching to improve team productivity and service quality.
• Ensure effective use of the Property Management System (PMS) and reservation platforms.
• Monitor and maintain accurate data entry of reservations, guest profiles, and reporting.
• Generate daily, weekly, and monthly reports on occupancy, revenue, and forecasting.
• Assist in managing billing, deposits, and payment policies for reservations.
• Ensure compliance with hotel standards, brand requirements, and reservation procedures.
• Maintain confidentiality of guest and business information at all times.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 2–3 years of experience in hotel reservations, front office, or revenue management.
• Prior supervisory or assistant managerial experience is an advantage.
• Strong knowledge of PMS/CRS systems (Opera, Fidelio, or similar).
• Excellent communication, negotiation, and organizational skills.
• Analytical mindset with attention to detail and accuracy.
• Ability to lead, motivate, and develop a team.
• Strong customer service orientation with problem-solving abilities.
• Flexibility to work shifts, weekends, and holidays as required.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?