Assistant Reservations Manager

InterContinental Hotels Group; Muscat Governorate; On-site; OMR 4,000 - 6,000; Full time

Job summary

一家高端酒店在阿曼马斯喀特招聘预订经理，负责管理日常的预订操作，包括收益管理和客户服务。候选人需具备酒店管理学士学位及至少2-3年的相关工作经验，优先考虑具备领导才能的人选。该职位支持灵活的工作时间，提供竞争力的薪资和福利。

Benefits

竞争力薪资

全面的员工福利

培训机会

Qualifications

• 在酒店预订、前台或收益管理方面至少有2-3年的经验。
• 具有优先的监管或助理管理经验。
• 具备分析思维，注重细节和准确性。
• 具备解决问题的能力和灵活性，可以在需要时进行轮班工作。

Responsibilities

• 协助管理每天的预订操作，确保所有预订准确、高效地处理。
• 支持实施收益管理策略，以最大化入住率和房间收入。
• 监控房间可用性、价格和库存控制，以避免超预订并优化收益。
• 及时、专业地回应客户咨询、预订请求和投诉。

Skills

沟通技巧

组织能力

客户服务导向

领导能力

Education

酒店管理学士学位

Tools

PMS/CRS系统（Opera, Fidelio等）

Job description

Overview / 概览

酒店：马斯喀特 OCEC (MSCCP), Madinat Al Irfan, Airport Heights, 113

我们是谁

加入全球最大、最受欢迎的高端酒店品牌之一的皇冠假日酒店。 皇冠假日酒店在全球各地拥有 420 多家酒店，是您商务、休闲或两者兼顾的完美选择。 我们精心设计了我们的空间，以鼓励、支持和庆祝伟大的联系。 我们也非常重视会议和活动，是国内和全球团体值得信赖和重视的合作伙伴。

我们是谁 / 额外中文部分

加入全球最大、最受欢迎的高端酒店品牌之一的皇冠假日酒店。 皇冠假日酒店在全球各地拥有 420 多家酒店，是您商务、休闲或两者兼顾的完美选择。 我们精心设计了我们的空间，以鼓励、支持和庆祝伟大的联系。 我们也非常重視会议和活动，是国内和全球团体值得信赖和重视的合作伙伴。 我们的品牌服务风格 "Dare to Connect" 就是为连接而设计的。 专为人类设计，而非无名客人或同事。 依然专业，但在情感层面触动了客人。 在这里，同事们发挥主观能动性和个性，因为他们对客人的体验起着至关重要的作用。 皇冠假日酒店每一位同事的职责都是创造令人难忘的情感联系，而每一位领导者的职责都是创造一个可以实现情感联系的环境。

Your Day-to-Day

• Assist in managing daily reservations operations, ensuring all bookings are processed accurately and efficiently.
• Support in implementing revenue management strategies to maximize occupancy and room revenue.
• Monitor room availability, rates, and inventory control to avoid overbooking and optimize yield.
• Review and verify group reservations, corporate bookings, and special requests.
• Coordinate with the Sales, Front Office, and Revenue teams to ensure smooth handling of reservations.
• Respond promptly and professionally to guest inquiries, booking requests, and complaints via phone, email, or online platforms.
• Ensure guest preferences, special requests, and VIP bookings are communicated and handled effectively.
• Maintain a high standard of service and hospitality, ensuring guest satisfaction before arrival.
• Supervise and guide reservations agents to ensure adherence to hotel policies and procedures.
• Assist in scheduling, training, and motivating the reservations team to achieve performance targets.
• Support performance evaluations and provide coaching to improve team productivity and service quality.
• Ensure effective use of the Property Management System (PMS) and reservation platforms.
• Monitor and maintain accurate data entry of reservations, guest profiles, and reporting.
• Generate daily, weekly, and monthly reports on occupancy, revenue, and forecasting.
• Assist in managing billing, deposits, and payment policies for reservations.
• Ensure compliance with hotel standards, brand requirements, and reservation procedures.
• Maintain confidentiality of guest and business information at all times.

What We Need From You

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 2–3 years of experience in hotel reservations, front office, or revenue management.
• Prior supervisory or assistant managerial experience is an advantage.
• Strong knowledge of PMS/CRS systems (Opera, Fidelio, or similar).
• Excellent communication, negotiation, and organizational skills.
• Analytical mindset with attention to detail and accuracy.
• Ability to lead, motivate, and develop a team.
• Strong customer service orientation with problem-solving abilities.
• Flexibility to work shifts, weekends, and holidays as required.

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.