Assistant Manager-IRD

W Hotels; Muscat; On-site; OMR 10,000 - 15,000; Full time

Job summary

A luxury hotel brand is seeking a dedicated professional to manage team operations and ensure exceptional guest service in Muscat. The ideal candidate will have a high school diploma, with at least 2 years of hospitality experience, including supervisory roles. This position focuses on safety compliance, staff coordination, and enhancing guest experiences. Join an innovative team committed to excellence and unique service.

Benefits

Employee discounts

Career development opportunities

Health and wellness benefits

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• Strong communication skills.

Responsibilities

• Complete opening and closing duties, including setting up supplies.
• Inspect storage areas for organization and cleanliness.
• Monitor dining rooms for guest needs and safety.

Skills

Team collaboration

Guest service

Safety compliance

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY: Ensure staff is working together as a team to provide optimum service and meet guest needs. Inspect grooming and attire of staff and rectify deficiencies. Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing doors. Inspect storage areas for organization, FIFO usage, and cleanliness. Complete scheduled inventories and stock requisitions. Monitor dining rooms for seating availability, service, safety, and guest well-being. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and primary point of contact for the Guarantee of Fair Treatment/Open Door Policy. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe conditions; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Communicate with others using clear and professional language. Develop positive working relationships, support the team to achieve goals, and listen and respond to concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement ways to increase organizational efficiency, productivity, quality, safety, and cost-savings. Read and visually verify information in various formats and visually inspect tools and equipment to identify defects. Safety, mobility, and physical requirements include standing, sitting, or walking for extended periods; moving objects up to 50 pounds; working in confined spaces; and navigating stairs or service ramps.

Responsibilities

• Complete opening and closing duties, including setting up supplies and tools and cleaning all equipment and areas; lock doors as required.
• Inspect storage areas for organization, FIFO, and cleanliness; complete inventories and stock requisitions.
• Monitor dining rooms for seating availability, service, safety, and guest well-being; respond to guest needs.
• Complete work orders for maintenance repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; model the Open Door policy.
• Follow all company safety, security, and policies; report accidents and unsafe conditions; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; protect confidential information and company assets.
• Welcome and acknowledge guests, anticipate needs, assist individuals with disabilities, and demonstrate appreciation.
• Communicate clearly and professionally; develop positive working relationships; support team goals; listen and respond to concerns.
• Maintain adherence to quality standards and seek improvements to efficiency, productivity, quality, safety, and cost-savings.
• Read and verify information; visually inspect tools and equipment for defects; perform duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.