Workforce Change & Experience Leader

Ernst & Young Advisory Services Sdn Bhd; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development

Benefits package

Job summary

EY NZ is seeking experienced Senior Consultants or Managers to join People Consulting in New Zealand. You will guide, design and deliver workforce transitions, ensuring changes are adopted with confidence.

You will lead design initiatives prioritising user needs and work with stakeholders to develop change experience strategies. Roles can be performed from any EY office in New Zealand with potential flexible hours.

Qualifications

• Experience in a consulting, change experience, organizational development, or related role is highly desirable.
• Knowledge in developing and implementing change experience strategies and plans that align with organizational goals.
• Familiarity in conducting change impact assessments to identify the impact of changes on employees and processes.
• Ability to develop personas, user journey maps, and other design artifacts to communicate user insights and design concepts.
• Demonstration in collaborating with project teams to integrate change experience activities into project plans.

Responsibilities

• Delivering client projects: Collaborate with EY colleagues and clients to define and deliver project outcomes.
• Supporting clients to solve their challenges: Analyse workforce and business data to generate insights and recommendations. Build client relationships and guide clients through structured problem solving.
• Contributing to business development: identify and support opportunities for EY to contribute to client outcomes.
• Managing client relationships: Establish and manage client relationships to achieve project outcomes and resolve issues or roadblocks.
• Leading project teams: Coach and guide other team members and build capability in organisation design.
• Owning solution design: Lead end-to-end development of solutions and recommendations that balance client requirements with practical implementation.

Skills

Stakeholder management

Data analysis

Change management

User research

Personas

Project leadership

Job description

EY NZ is seeking experienced Senior Consultants or Managers to join People Consulting in New Zealand. You will guide, design and deliver workforce transitions, ensuring changes are adopted with confidence.

You will lead design initiatives prioritising user needs and work with stakeholders to develop change experience strategies. Roles can be performed from any EY office in New Zealand with potential flexible hours.