Workflow Practice Lead
Palmerston North City Council
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Benefits offered by this job
Job summary
Palmerston North City Council is looking for an experienced Workflow Practice Lead to join the Digital Solutions team. You will take technical ownership of workflow solutions and practices, designing, configuring and implementing ServiceNow across modules to automate operations and deliver insights for decision making.
The role requires 5–7 years in IT, with at least 4 years in workflow engineering, and strong governance, security and ITIL knowledge.
Qualifications
- Bachelor's degree or equivalent experience in Computer Science or Information Technology.
- 5-7 years’ experience in IT roles, including at least 4 years in a workflow engineering capacity.
- Strong experience configuring, developing and integrating on the ServiceNow platform.
- Experience delivering workflow automation across complex business processes and enterprise applications.
- Practical understanding of ITIL, risk, security, architecture and platform governance.
Responsibilities
- Take technical ownership of workflow solutions, platforms and practices.
- Design, configure and implement ServiceNow solutions across multiple modules.
- Develop workflows, automations, integrations and custom applications.
- Work with business stakeholders to translate needs into practical, scalable solutions.
- Support the roadmap for workflow solutions and continuous improvement.
- Provide second-level technical support and monitor platform health.
Skills
Education
Tools
Job description
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Palmerston North City Council - Auckland, North Island
- Make a Difference: Bring your workflow and ServiceNow expertise to projects that make a genuine difference, creating smarter workflows that benefit both our people and our community.
- Professional Growth: Join a forward-thinking digital environment where you'll help shape workflow practice, platform direction and modern ways of delivering business value.
- Benefits: We do more than just pay you a salary. We offer 5 weeks annual leave, hybrid working, development support and a range of wellbeing benefits.
We are looking for an experienced Workflow Practice Lead to join our Digital Solutions team.
This is a great opportunity for someone with strong ServiceNow capability who wants to do more than maintain a platform. You'll take technical ownership of workflow solutions and practices, helping Council automate key operational activities, improve processes, coordinate workloads and build better insights for decision-making.
We currently use ServiceNow and need someone who can bring strong configuration, development, integration and platform governance skills. Just as importantly, we're looking for someone curious about better ways of delivering workflow and automation outcomes, whether that's through ServiceNow, other workflow platforms, low-code tools, process improvement or new delivery approaches.
This is a full-time role, 40 hours per week, Monday - Friday.
Your focus in this role will include:
- Taking technical ownership of workflow solutions, platforms and practices.
- Designing, configuring and implementing ServiceNow solutions across multiple modules.
- Developing workflows, automations, integrations and custom applications.
- Working with business stakeholders to translate needs into practical, scalable solutions.
- Supporting the roadmap for workflow solutions and continuous improvement.
- Providing second-level technical support and monitoring platform health.
You'll be a senior workflow or ServiceNow specialist who enjoys solving complex problems, building trusted stakeholder relationships and improving how work gets done.
You will bring:
- A degree in Computer Science, Information Technology or a related discipline, or equivalent experience.
- 5-7 years' experience in IT roles, including at least 4 years in a workflow engineering capacity.
- Strong experience configuring, customising and developing solutions on the ServiceNow platform.
- Experience delivering workflow automation across complex business processes and enterprise applications.
- A practical understanding of ITIL, risk, security, architecture and platform governance.
- The ability to translate technical detail into clear business value.
- A collaborative, consulting mindset and confidence working with stakeholders across an organisation.
Palmerston North (or as we like to call it, Palmy) is a growing, innovative and exciting city. With small city benefits and big city ambition, Palmy has secured its place on the map as a creative and exciting city, with leading innovation and developments! We're proud to be a city that includes, supports, connects and uses the talents of the whole community in our pursuit to provide a connected and safe community. We're also a future-focused city who cares about enhancing our natural and built environment. Our future looks bright, it looks vibrant and progressive.
- Competitive salary between $114,382 and $134,567, plus a 3.5% Kiwisaver employer contribution (where eligible)
- 5 weeks annual leave and a community service day
- Long service leave after qualifying periods
- Paid parental leave benefits
- Supportive work environment that values work-life balance
- Annual flu vaccinations and subsidised health and eye checks
- Onsite café, staff gym and wellness space
- Study leave, professional memberships, and fees support
- The opportunity to make a real difference in the future of a vibrant, growing city
Applications close: 11.00 pm, Sunday 23rd August 2026.
We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position.
- Make a Difference: Bring your workflow and ServiceNow expertise to projects that make a genuine difference, creating smarter workflows that benefit both our people and our community.
- Professional Growth: Join a forward-thinking digital environment where you'll help shape workflow practice, platform direction and modern ways of delivering business value.
- Benefits: We do more than just pay you a salary. We offer 5 weeks annual leave, hybrid working, development support and a range of wellbeing benefits.
We are looking for an experienced Workflow Practice Lead to join our Digital Solutions team.
This is a great opportunity for someone with strong ServiceNow capability who wants to do more than maintain a platform. You'll take technical ownership of workflow solutions and practices, helping Council automate key operational activities, improve processes, coordinate workloads and build better insights for decision-making.
We currently use ServiceNow and need someone who can bring strong configuration, development, integration and platform governance skills. Just as importantly, we're looking for someone curious about better ways of delivering workflow and automation outcomes, whether that's through ServiceNow, other workflow platforms, low-code tools, process improvement or new delivery approaches.
This is a full-time role, 40 hours per week, Monday - Friday.
Your focus in this role will include:
- Taking technical ownership of workflow solutions, platforms and practices.
- Designing, configuring and implementing ServiceNow solutions across multiple modules.
- Developing workflows, automations, integrations and custom applications.
- Working with business stakeholders to translate needs into practical, scalable solutions.
- Supporting the roadmap for workflow solutions and continuous improvement.
- Providing second-level technical support and monitoring platform health.
You'll be a senior workflow or ServiceNow specialist who enjoys solving complex problems, building trusted stakeholder relationships and improving how work gets done.
You will bring:
- A degree in Computer Science, Information Technology or a related discipline, or equivalent experience.
- 5-7 years' experience in IT roles, including at least 4 years in a workflow engineering capacity.
- Strong experience configuring, customising and developing solutions on the ServiceNow platform.
- Proficient building integrations using JavaScript, Flow Designer, REST/SOAP APIs and integration tools.
- Experience delivering workflow automation across complex business processes and enterprise applications.
- A practical understanding of ITIL, risk, security, architecture and platform governance.
- The ability to translate technical detail into clear business value.
- A collaborative, consulting mindset and confidence working with stakeholders across an
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