Welfare Benefit Caseworker/Supervisor

Citizens Advice; Sefton; On-site; NZD 69,000 - 93,000; Full time

Job summary

A community support organization in Sefton is seeking an experienced Welfare Benefits Team Caseworker/Supervisor. In this role, you will lead on technical guidance and staff development to ensure high-quality support. Candidates should have at least 2 years of welfare benefits advice experience and a commitment to social justice. The position offers an opportunity to manage your own caseload while supporting team members.

Qualifications

• A minimum of 2 years’ experience in welfare benefits advice.
• Strong communication and organisational skills are essential.
• Commitment to social justice and effective team collaboration.

Responsibilities

• Provide technical guidance and oversee quality assurance for the Benefits Team.
• Manage your own caseload while supporting team members.
• Drive staff development and ensure high-quality advice.

Skills

Welfare benefits advice experience

Strong communication skills

Organisational skills

Team collaboration

Job description

Overview

Welfare Benefits Team Caseworker/Supervisor – Citizens Advice Sefton

We’re seeking an experienced welfare benefits adviser to supervise our Benefits Team, ensuring high-quality advice and support across Sefton. You’ll lead on technical guidance, staff development, and quality assurance, while managing your own caseload.

Responsibilities

• Provide technical guidance, drive staff development, and oversee quality assurance for the Benefits Team
• Manage your own caseload while supporting and supervising team members

Qualifications

• Minimum 2 years’ welfare benefits advice experience
• Strong communication and organisational skills
• Commitment to social justice and team collaboration