Water Billing & Accounts Assistant (Fixed-Term)

Waipa District Council; Waikato; On-site; NZD 50,000 - 65,000; Full time

Job summary

Waipa District Council is seeking a Water Revenue Assistant on a fixed-term basis through to 2026 as it transitions water billing services to Waikato Waters Ltd. You will be the first point of contact for water meter billing enquiries and ensure accurate billing from meter reads to invoices.

The role involves liaising with Water Services and Revenue teams, handling data, and supporting projects with a focus on quality customer service and teamwork.

Qualifications

• Experience in an accounts, revenue or administration role, or demonstrated high numerical accuracy.
• Excellent attention to detail and ability to handle repetitive processes and tight deadlines.
• Experience administering a database and working with accurate data.
• Proficiency with Microsoft Office and general computer systems.
• Strong customer service focus and ability to build relationships with internal and external stakeholders.

Responsibilities

• Maintain customer and property information and administer meter reading processes.
• Check high and low usage and prepare billing files.
• Assist with Direct Debits and receipting; follow up outstanding queries.
• Collaborate with Water Services, contractors and stakeholders to resolve issues.
• Contribute to projects and Revenue Team initiatives as required.

Skills

Attention to detail

Numerical accuracy

Customer service

Microsoft Office

Communication

Database administration

Teamwork

Problem solving

Tools

Database software

Job description

Waipa District Council is seeking a Water Revenue Assistant on a fixed-term basis through to 2026 as it transitions water billing services to Waikato Waters Ltd. You will be the first point of contact for water meter billing enquiries and ensure accurate billing from meter reads to invoices.

The role involves liaising with Water Services and Revenue teams, handling data, and supporting projects with a focus on quality customer service and teamwork.