Visual Merchandising Team Member (Support Office based)

Thewarehousegroup1; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Generous discounts across all brands

Paid birthday day off

Volunteer day

Free parking at Northcote office

Café and gym facilities

Flexible working - 4 days in office +

Optional Friday WFH

26 weeks' paid parental leave

Telus Health counselling

Flexible benefits

Job summary

The Warehouse Group is seeking an experienced Visual Merchandiser to lead VM guidelines and campaigns across its stores. You will collaborate with Buying, Marketing and Store Operations to deliver inspiring seasonal displays and promotional materials.

This role requires a strong eye for design, communication skills and a passion for retail excellence. Join us in shaping in-store experiences with flexible hybrid work arrangements, training resources and cross-functional collaboration.

Qualifications

• 5+ years experience in visual merchandising in large format retail.
• Strong eye for design, presentation and spatial planning.
• Confident creating clear engaging visual merchandising guides and resources.
• Technical capability in Adobe Creative Suite and/or SketchUp.
• Ability to juggle priorities and meet deadlines.
• Excellent communication and relationship-building skills.
• Customer-first mindset and passion for creating inspiring retail experiences.

Responsibilities

• Create VM guidelines and display principles for assigned category.
• Develop VM guides, inspiration packs and department handbooks for stores.
• Support stores with category resets, season changes, and promotional displays.
• Partner with cross-functional teams to bring promotional campaigns to life.
• Build store capability through guidance and support.
• Gather feedback from stores to improve execution.
• Stay on top of local and global retail trends and introduce ideas.

Skills

Visual merchandising

Design

Communication

Spatial planning

Tools

Adobe Creative Suite

SketchUp

Job description

Working closely with Buying, Marketing, Store Operations and other key stakeholders, you'll develop visual merchandising guidelines, create inspiring content for stores, and help deliver exciting seasonal and promotional campaigns across The Warehouse.

What you'll be doing:

• Creating visual merchandising guidelines and display principles for your assigned category.
• Developing VM guides, inspiration packs and department handbooks for stores.
• Supporting stores with category resets, shape changes, seasonal transitions and promotional displays.
• Partnering with cross-functional teams to bring promotional and seasonal campaigns to life.
• Building store capability through clear communication, guidance and support.
• Gathering feedback from stores to continuously improve execution.
• Staying on top of local and global retail trends and introducing fresh ideas and concepts.

To really succeed in this role, we are looking for an individual who has a deep understanding of how stores operate and what support they need .

You'll have:

• 5+ years experience in visual merchandising, ideally within a large format retail environment.
• A strong eye for design, presentation and spatial planning.
• Confidence creating clear and engaging visual merchandising guides and resources.
• Technical capability in either Adobe creative suite and/or SketchUp.
• The ability to juggle multiple priorities and meet deadlines.
• Excellent communication and relationship-building skills.
• A customer-first mindset and a passion for creating inspiring retail experiences.

At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions.

When you join us, we offer a range of benefits that work for you, your lifestyle, and your career, which include:

• Generous discounts across all of our brands for you and a family member
• A paid birthday day off
• A paid volunteer day
• Free parking at our Northcote Support Office
• Café and gym facilities at our Support Office
• Flexible working arrangements - Four (4) days in office, optional Friday WFH (working from home)
• 26 weeks' paid parental leave
• Access to free 24/7 counselling and support through Telus Health, our employee Assistance Programme
• Flexible benefits including options for additional holidays, discounted gym membership and much more