Visitor Services Team Member – Fixed Term

Napier City Council; Napier; On-site; NZD 43,000 - 51,000; Part time

Job summary

A local municipal council is seeking a Visitor Services Team Member at the National Aquarium of New Zealand. This fixed-term role involves engaging visitors, supporting café and retail services, and helping with events. Ideal candidates will have 1-2 years of customer service experience and solid communication skills. The position offers discounted health insurance and other perks, with a salary ranging from $43,100 to $50,700 for part-time hours.

Benefits

Discounted Health Insurance Work Scheme

Retailer Discounts

Study assistance

Employee Assistance Program

Quarterly values awards

Free flu vaccinations

Te Reo Māori language classes

Qualifications

• 1-2 years of experience in a customer service role.
• Solid computer skills with attention to detail.
• Passion for delivering excellent service.

Responsibilities

• Engage with visitors, share local knowledge, and promote aquarium experiences.
• Support café and retail spaces by serving customers.
• Assist with event set-up and service.

Skills

Customer service skills

Communication skills

Cash handling

Computer proficiency

Job description

Overview

Join the Visitor Services team at the National Aquarium of New Zealand on a one year fixed term contract and play a key role in creating memorable experiences for our guests. This varied role rotates across admissions, retail, café, and events, giving you the chance to welcome visitors, sell tickets and tours, serve in the café, support retail sales, and help deliver functions and birthday parties. No two days are the same, and you’ll be part of a supportive roster that ensures a fair share of weekends off.

We’re looking for someone with great people skills, a can-do attitude, and a passion for delivering excellent service. You’ll bring experience in customer service, hospitality or retail, be confident with cash handling and computers, and enjoy working as part of a team. In return, you’ll get the chance to work in one of Napier’s most iconic attractions, meet people from all over the world, and contribute to an organisation that’s all about learning, conservation, and community.

Te Āheinga – The Opportunity

• Engage with visitors at front-of-house, sharing local knowledge, answering queries, and promoting aquarium experiences and memberships.
• Support our café and retail spaces by serving customers, maintaining high hygiene standards, and seeking opportunities for additional sales.
• Help bring events to life, from responding to party bookings to assisting with set-up, service, and pack-down for functions and celebrations.

He kōrero mōhou – About You

• Confident communicator with a passion for delivering top-notch customer service across front-of-house, food service, and retail.
• 1–2 years of experience in a customer service role.
• Solid computer skills and attention to detail.

Ngā painga mōhou – What we Offer

• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is fixed term opportunity for one year. You’ll work 33 hours per week across 4 days as rostered (7 day rolling roster, including public holidays). You will be based at the National Aquarium of New Zealand on Napier’s Marine Parade.

The annual salary package for this role is between $43,100-$50,700 (including KiwiSaver) for part-time hours (33 hours per week). The final offer will depend on your skills and experience.

Applications for this role close on 27 October 2025, however due to the highly competitive employment market we will be interviewing applications as we receive them and may close the role when we have found the right person. Please do not delay in making your application.

He kōrero mō Te Kaunihera o Ahuriri – About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including drug testing, with some roles requiring health screening). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description

Job Description – Visitor Services Team Member