Visitor Experience Representative - Hamilton Zoo

Hamilton City Council; Hamilton; On-site; NZD 58,000 - 67,000; Full time

Job summary

Join a vibrant team at a leading zoo as a Visitor Experience Representative! This full-time role is perfect for those who thrive in customer service and enjoy engaging with visitors from around the world. You will be the welcoming face of the zoo, ensuring each visitor has a memorable experience while working in a supportive team environment. With opportunities for professional development and a range of benefits, this is your chance to make a positive impact in the community and contribute to the conservation of wildlife. Don't miss out on this exciting opportunity!

Benefits

Professional Development Opportunities

Two Wellbeing Days per Year

Free Health Insurance

Free Annual Health Checks

Discounts at Local Businesses

Reimbursement for Eye Testing

Qualifications

• Experience in quality customer service or similar work environments.
• Confident knowledge of Microsoft Office applications.

Responsibilities

• Be the first point of contact for all visitor-facing functions.
• Contribute to a safe environment and ensure enjoyable experiences.

Skills

Customer Service

Communication Skills

Retail Experience

Microsoft Office

Tools

Point of Sale Systems

Job description

Company Description

Open 364 days a year, Hamilton Zoo is the largest zoo in the North Island, home to over 400 native and exotic animals. We welcome around 190,000 visitors each year. Our mission is to connect people to our taonga to inspire kaitiakitanga.

Job Description

He angituutanga: The opportunity

We are looking for a special person to join our Hamilton Zoo team as a Visitor Experience Representative on a full-time basis. If you think this could be you, let's talk.

Reporting to the Visitor Experience Supervisor, you will be the first point of contact for all visitor-facing functions within Hamilton Zoo. Utilizing best practices within customer service, retail assistance, and administrative support, you will contribute to Hamilton Zoo’s safe environment and ensure every visitor has an enjoyable experience.

This Job Is For You If

• You enjoy working as part of a team, but are also capable of working independently.
• You are available to work on a 7-day roster.
• You enjoy meeting customers from all over the world.
• You have exceptional communication skills and can collaborate effectively with your team members.

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• Experience in quality customer service or similar work environments.
• Experience with retail and point of sale systems, including basic monetary transactions, balancing, and report preparation.
• Confident knowledge of Microsoft Office applications.
• Highly developed interpersonal and communication skills, with the ability to work effectively with a diverse range of customers and stakeholders (internal and external).

Additional Information

He aha te wariu o te utu kaimahi? | What’s the salary?

Circa $58,000 dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer

• Opportunities for professional development.
• Two wellbeing days per year.
• Free health insurance through Unimed, including hospital/surgery cover and discounted membership rates for family members.
• Free annual health checks and flu vaccinations.
• Option to purchase additional annual leave.
• Reimbursement for eye testing and glasses.
• Discounts at local businesses, including gyms, cafes, dentists, hairdressers, and more.

Me Tono Inaaianei!: Apply Now!

• View the Position Description
• Click apply
• Complete your application

If you wish to include a cover letter, combine it with your resume in a single PDF file and upload it, or use the 'Write a message to the Hiring Team' box.

Applications close on: 08/05/2025

Note: We will shortlist as applications are received.

We are committed to honoring Te Tiriti o Waitangi principles and fostering an inclusive environment. All candidates will be notified of outcomes via email. Short-listed candidates will undergo interviews, reference checks, and criminal background checks as relevant. Further background checks may be required.

If you need assistance during the selection process, please inform us in advance. We value inclusiveness and respect diverse perspectives and talents. This role is being sourced directly; Hamilton City Council will not pay fees for unsolicited agency contacts.