Vendor Operations - Cloud

Comstor Europe; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A leading cloud services company in Auckland is seeking a Vendor Operations employee to support strategic Cloud vendors in the APAC region. The role includes reseller enablement, handling customer inquiries, and managing administrative tasks related to cloud services. Applicants should have advanced MS Office skills and experience in operations or product management. A proactive and organized individual will thrive in this dynamic environment.

Benefits

Career development

Health and wellbeing benefits

Ongoing learning opportunities

Qualifications

• Experience in operations or product management role needed.
• Experience in channel engagement is an advantage.

Responsibilities

• Support reseller enablement and concierge services.
• Handle customer inquiries and internal communication.
• Assist with application enhancement and testing.
• Manage cloud license and contract renewals.

Skills

Adaptability

Organizational skills

Interpersonal skills

MS Office - advanced level with Excel

Understanding of CRM management tools

Good administrative skills

Confidentiality

Independent working

Proactive resource seeking

Job description

Overview

Vendor Operations is responsible for the operational and analytical aspects of our strategic Cloud vendors primarily in the APAC region. You will be a key contributor in supporting the delivery of operational, analytical and administrative tasks for the Cloud team.

Responsibilities

• Reseller enablement and concierge services
• Customer inquiries
• Internal and external administration and communication of programs and updates
• Assist with application enhancement and User Acceptance Testing and stakeholder communication
• Cloud license renewal and contract renewal management as required by each Vendor’s Cloud Service

Qualifications

This is a varied role with many tasks that change day to day, you will need to be adaptable to change, highly organised and have strong interpersonal skills.

• MS Office – advanced level with Excel
• Understanding of CRM management tools
• Experience in either in an operations or product management role
• Experience in channel engagement is an advantage
• Good administrative skills with attention to detail and follow-up
• Ability to maintain confidentiality and deal with sensitive information appropriately
• Working independently and under minimal supervision
• Proactive in seeking resources and information where required

About Us

Join a certified great place to work. At Westcon, you will join an award winning team and have the opportunity to be part of a close knit environment where everyone's contributions are valued and recognised. We are a dynamic and professional team who value our staff and invest in their growth. Our company values are Ambition, Integrity, Partnership and Accountability and our culture is supportive and inclusive. We offer ongoing learning opportunities, career development and a range of health and wellbeing benefits.