UX Transformation Lead — Public Sector Digital Experience

Civil Aviation Authority New Zealand

Wellington

On-site

NZD 116,000 - 142,000

Full time

14 days+

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Benefits offered by this job

KiwiSaver contributions up to 4%

Vision assistance

Employee Assistance Programme

Job summary

The Civil Aviation Authority New Zealand in Wellington is seeking an experienced User Experience (UX) Specialist to join our Business Transformation Programme on a fixed-term basis. You will influence the design of future digital products and services that support the aviation sector and CAA’s teams, ensuring intuitive, accessible, and effective solutions.

You will work with service designers, business analysts, owners, and tech teams to embed user-centred thinking across the lifecycle, from

Qualifications

Significant experience in User Experience (UX) design within complex digital, public sector, transformation, or customer-focused environments.
Strong experience conducting user research, interviews, usability testing, and user validation activities.
Proven ability to develop user journeys, personas, wireframes, prototypes, and other UX artefacts.
A deep understanding of human-centred design principles and user-centred design methodologies.
Experience translating user insights and business requirements into intuitive and effective design solutions.
Strong stakeholder engagement and collaboration skills, with the ability to work across business and technology teams.
Excellent analytical and problem-solving abilities.
Knowledge of accessibility best practices and inclusive design principles.
A commitment to continuous improvement, user advocacy, and delivering high-quality customer experiences.

Responsibilities

Lead UX design activities across programme initiatives and digital products.
Conduct user research, interviews, usability testing, and user validation activities with internal and external users.
Develop user journeys, personas, wireframes, prototypes, and design recommendations.
Ensure solutions meet user needs while optimising usability, accessibility, value, and operational effectiveness.
Collaborate with Service Designers, Business Analysts, business owners, and delivery teams to translate user insights into practical solutions.
Advocate for customer-centred and employee-centred design approaches across the programme.
Identify and address user experience risks throughout the design and delivery lifecycle.
Establish UX standards, principles, and best practices.
Measure and evaluate user experience outcomes and continuously improve designs based on feedback and insights.