Lead UX Designer – Transformation Programs

Civil Aviation Authority; Wellington; On-site; NZD 116,000 - 142,000; Full time

Benefits offered by this job

KiwiSaver contributions up to 4%

Vision assistance

Employee Assistance Programme

Job summary

The Civil Aviation Authority (CAA) in New Zealand is seeking an experienced UX Specialist to join the Business Transformation Programme on a fixed-term basis. You will shape future digital products and services for aviation with a strong focus on user-centred, accessible design.

You will work across multiple transformation initiatives with Service Designers, Business Analysts, and delivery teams to embed user-centred thinking from research through to delivery, ensuring outcomes deliver value for

Qualifications

• Significant experience in User Experience (UX) design within complex digital, public sector, transformation, or customer-focused environments.
• Strong experience conducting user research, interviews, usability testing, and user validation activities.
• Knowledge of accessibility best practices and inclusive design principles.

Responsibilities

• Lead UX design activities across programme initiatives and digital products.
• Conduct user research, interviews, usability testing, and user validation activities with internal and external users.
• Develop user journeys, personas, wireframes, prototypes, and design recommendations.
• Ensure solutions meet user needs while optimising usability, accessibility, value, and operational effectiveness.
• Collaborate with Service Designers, Business Analysts, business owners, and delivery teams to translate user insights into practical solutions.
• Advocate for customer-centred and employee-centred design approaches across the programme.
• Identify and address user experience risks throughout the design and delivery lifecycle.
• Establish UX standards, principles, and best practices.
• Measure and evaluate user experience outcomes and continuously improve designs based on feedback and insights.

Skills

User research

Usability testing

Personas

User journeys

Wireframes

Prototyping

Accessibility

Inclusive design

Stakeholder engagement

Job description

The Civil Aviation Authority (CAA) in New Zealand is seeking an experienced UX Specialist to join the Business Transformation Programme on a fixed-term basis. You will shape future digital products and services for aviation with a strong focus on user-centred, accessible design.

You will work across multiple transformation initiatives with Service Designers, Business Analysts, and delivery teams to embed user-centred thinking from research through to delivery, ensuring outcomes deliver value for