User Experience Designer

New Zealand Government; New Zealand; On-site; NZD 83,000 - 92,000; Full time

Benefits offered by this job

Free life insurance

Health insurance

Eyecare discounts

Home workstation contribution

5 weeks annual leave

15 days sick leave

Reward and Recognition framework

Professional development opportunities

Employee-led networks

Job summary

WorkSafe New Zealand is seeking a User Experience Designer to apply user-centred design across WorkSafe Mahi Haumaru. You will map user journeys, identify pain points and test concepts with users and stakeholders to deliver practical, effective services.

You will collaborate with analysts, planners and delivery teams, translating research into tangible journeys and prototypes to support organisational priorities. Permanent role at any WorkSafe location.

Qualifications

• Experience applying user-centred or human-centred design methods.
• Experience conducting interviews, observation or usability testing.
• Ability to turn research into journey maps, concepts or prototypes.
• Strong collaboration skills across technical and non-technical teams.
• Clear communication of design insights to varied audiences.
• Experience in service design, interaction design or public sector settings.

Responsibilities

• Conduct user research to understand needs, behaviours and experiences
• Map user journeys and identify pain points, opportunities and insights
• Develop and test concepts and prototypes with users and stakeholders
• Collaborate with analysts, planners, subject matter experts and delivery teams
• Share clear design outputs to support implementation and improvement

Skills

User-centred design

User research

Journey mapping

Prototyping

Collaboration

Communication

Service design

Job description

Shape user-centred services, processes and ways of working Apply human-centred design across WorkSafe Mahi Haumaru Work with analysts, planners, subject matter experts and delivery teams Permanent role, any WorkSafe location Expected appointment base salary range - $83,137 - $91,571

About Us

He aha te mea nui o tēnei ao? He tangata, he tangata, he tangata.

Hello, Kia ora, Noa'ia, Talofa lava, Mauri, Mālō e lelei, Tālofa, Ni Sa Bula Vinaka, Fakaalofa lahi atu, Mālō ni, Kia orana , nǐ hǎo, Kamusta.

WorkSafe New Zealand | MahiHaumaruAotearoa is the primary workplace health and safety regulator. Our vision is that everyone who goes to mahi comes home healthy and safe.

We live by our values:Whakakotahi- we are united in a strong purposeKōreromai- we engage meaningfullyTiakinamai- we are entrusted with a duty of care

About your team / Ko te tīma

Enterprise Planning and Implementation is a new group established at WorkSafe to strengthen planning, coordination, and implementation across the organisation, particularly to improve how work is prioritised, sequenced, and supported through to delivery.

The Business Design Services team sits within Enterprise Planning and Implementation and works across WorkSafe to support better planning, coordination and implementation. The team partners with business analysts, planners, subject matter experts and delivery teams to design practical, coherent solutions that support organisational priorities.

About the role / Ō te tūranga

As User Experience Designer, you will bring user-centred design expertise to business design activity across WorkSafe Mahi Haumaru. You will help teams understand user needs, behaviours and experiences, map journeys, surface pain points and opportunities, and test design concepts with users and stakeholders so services, processes and ways of working are practical, effective and fit for purpose.

What You'll Do/ Ko tōu ake mahi

• Conduct user research to understand needs, behaviours and experiences
• Map user journeys and identify pain points, opportunities and insights
• Develop and test concepts and prototypes with users and stakeholders
• Collaborate with analysts, planners, subject matter experts and delivery teams
• Share clear design outputs to support implementation and improvement

What You'll Bring / Ko ngā pukenga ōu

• Experience applying user-centred or human-centred design methods
• Experience conducting interviews, observation or usability testing
• Ability to turn research into journey maps, concepts or prototypes
• Strong collaboration skills across technical and non-technical teams
• Clear communication of design insights to varied audiences
• Experience in service design, interaction design or public sector settings

Salary range / Awhe utu

The expected appointment base salary is $83,137 -$91,571 (KiwiSaver/SSRSS employer contributions are additional). From 1 April 2026 our KiwiSaver employer contribution increased to 3.5%.

Benefits

We offer a range of benefits including:

• Free life insurance for the duration of your employment
• Health insurance & eyecare discounts
• $400 home workstation contribution
• 5 weeks annual leave
• 15 days sick leave
• A Reward and Recognition Framework that celebrates the impact our kaimahi make - your mahi matters
• Professional development opportunities
• Employee-led networks to promote the goals and needs of our diverse communities (Rainbow, Pacific, Women's and Tū Rangatira Māori Network)

WorkSafe Mahi Haumaru is an equal opportunity employer. We value diversity and actively welcome applicants from all backgrounds, including people with disabilities and those who are neurodivergent. We believe different perspectives strengthen our mahi and help create an inclusive environment where everyone can thrive.

If you encounter accessibility barriers in completing the application or require adjustments or support to ensure the recruitment process is accessible to you, contact [e-mail] for a confidential kōrero.

This vacancy has been established as part of changes to WorkSafe's organisational structure after a review of WorkSafe's operating model identified opportunities to improve role clarity, ways of working and organisational effectiveness. As part of these changes, WorkSafe has established a number of new roles to ensure we are well placed to meet expectations now and in the future. Kaimahi whose roles were affected by the structure change will be given preference for all vacancies and will be considered in the first instance.

Applications close: 11.59pm, Sunday 13 September 2026