UNIT COORDINATOR /BWH DEPARTMENT Neurosciences

Brigham and Women's Hospital; Auckland; On-site; NZD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Unit Coordinator to enhance patient care. This role involves ensuring that patients and families are attended to with compassion, coordinating essential paperwork, and managing logistics for patient appointments and discharges. The ideal candidate will possess strong customer service skills and a basic understanding of medical terminology, contributing to a cohesive Patient Care Team. Join this innovative organization in making a meaningful impact on the future of healthcare, where your contributions will truly matter.

Qualifications

• 1-2 years of experience in a medical or customer service setting preferred.
• Knowledge of medical terminology and strong computer skills required.

Responsibilities

• Ensure patients and families receive attentive care and respond to their needs.
• Coordinate paperwork and manage patient logistics for discharge and appointments.

Skills

Customer Service Skills

Medical Terminology Knowledge

Computer Skills (Windows)

Education

High School Diploma

Associate's Degree

Job description

At Brigham and Women's Hospital, we are dedicated to delivering life-giving breakthroughs. We are inspired by our patients' courage, our caregivers' compassion, and our scientists' curiosity. Our mission is built on the promise to care and the drive to cure, the humanity to heal, and the tenacity to never give up. Because life is at stake.

Join us in transforming the future of medicine with Life.Giving.Breakthroughs.

The Unit Coordinator will be responsible for:

1. Principles, Duties, and Responsibilities:
2. Ensure that patients and family members are attended to in a caring and attentive manner.
3. Respond promptly to the needs of patients and families while maintaining a professional and friendly demeanor.
4. Work cohesively as part of the Patient Care Team to ensure smooth and efficient unit operation.
5. Greet all patients and families, provide unit orientation, and respond to initial questions.
6. Respond to individual needs of patients and families.
7. Maintain hospital service standards, focusing on personal/behavioral, staff teamwork, and patient-staff interaction guidelines.
8. Manage all phone calls to the unit, including answering, coordinating, and placing pages or calls as requested by clinical staff.
9. Coordinate paperwork, including fax referrals, and maintain patient medical records in an organized manner.
10. Schedule diagnostic tests, appointments, and consults as directed by physicians or RNs, and arrange patient transport and escort services.
11. Manage logistics of patient discharge, including family notification, transportation, equipment, prescriptions, and follow-up appointments.
12. Perform clerical duties related to patient admission, transfer, and discharge, ensuring all patient belongings and documentation accompany transfers.
13. Prepare diet order sheets for approval.
14. Act as a liaison and assist in problem-solving with ancillary services and other departments.
15. Provide backup coverage for patient transport and discharge escorting.
16. Monitor and ensure that Advance Care Directives are current and in the patient chart.
17. Perform other duties as assigned.

Qualifications:

• Associate's Degree preferred; High School Diploma or equivalent required. Consideration for students with appropriate judgment and qualifications.
• 1-2 years of experience in a medical or customer service setting preferred but not required.
• Knowledge of Medical Terminology.
• Strong computer skills in a Windows-based environment preferred.
• Demonstrated customer service skills.

Additional Information:

Brigham and Women's Hospital is an Equal Opportunity Employer. We embrace diversity in skills, perspectives, and ideas. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. We provide reasonable accommodations for individuals with disabilities during the application and interview process, as well as in performing essential job functions.