Travel Reservations Consultant

Antipodes Travel; Dunedin; On-site; NZD 60,000 - 80,000; Full time

Job summary

A travel agency in Dunedin is seeking a skilled individual to assist Travel Consultants in making travel arrangements. The ideal candidate will have previous experience in the travel industry, strong communication and organizational skills, and a focus on exceptional customer service. This full-time position offers flexible working hours, competitive pay, and fun perks like free chocolate!

Benefits

Competitive hourly wage

Flexible working hours

Employee discounts

Free chocolate

Qualifications

• Previous experience in a travel-related role is essential.
• Ability to manage multiple client reservations simultaneously.
• Experience in data entry and using computer systems.

Responsibilities

• Make and confirm travel reservations for clients.
• Collaborate with team members for accurate bookings.
• Provide exceptional customer service to clients.

Skills

Strong communication skills

Organizational skills

Customer service orientation

Attention to detail

Education

Experience in a travel-related role

Tools

Microsoft Office

Tourism Software Tourwriter

Job description

Overview

Antipodes Travel is a well-established Dunedin-based Travel agency committed to providing memorable and seamless travel experiences to our clients across New Zealand, Australia, and the Pacific Islands.

POSITION OVERVIEW:

You will be responsible for assisting our Travel Consultants in booking their client’s travel arrangements. This role involves providing accurate information and efficient booking services to ensure our clients have a memorable and stress-free travel experience.

The successful applicant would be joining a small office environment in central Dunedin of primarily French Speaking employees (bilingual). Notions of French would be a bonus, however, should the candidate not have command of the language, an outgoing personality would be of help.

Key Responsibilities

• Make and confirm travel reservations, including accommodation, car rentals, ferries, and activities, using our reservation systems and tools.
• Collaborate with team members to ensure accurate and up-to-date information about bookings and suppliers’ payments.
• Handle any changes or modifications to existing travel bookings, including cancellations and rebooking requests.
• Provide exceptional customer service by addressing client concerns, resolving issues, and maintaining a positive and professional attitude.
• Upload rates in our booking system.

Qualifications

• Previous experience in a travel-related role.
• Strong communication skills, both written and verbal.
• Notions of the French language is a plus.
• Strong organizational skills and attention to detail to manage multiple client reservations simultaneously and to handle financial transactions.
• Proficiency in using Microsoft Office suite.
• Experience with computer systems requiring data entry.
• Experience with the Tourism Software Tourwriter would be preferred but not essential (training can be provided).
• Ability to work independently as well as within a multilingual team environment.

Benefits

• Competitive hourly wage based on experience.
• Flexible working hours from Monday to Friday.
• Employee discounts on some travel services.
• Free chocolate!

Full time position, 35-40 hours per week from Monday to Friday.

Starting date: end of October-beginning of November 2025.

Applicants must have the right to work in New Zealand for an extended time.