Transition Manager - Managed Services

PwC New Zealand; Wellington; On-site; NZD 100,000 - 120,000; Full time

Job summary

A leading professional services firm in Wellington seeks a Transition Manager to oversee service transitions in Managed Services. The role requires a proven track record in managing complex transitions, excellent project management skills, and strong communication abilities. Ideal candidates will have 4-7 years of experience and familiarity with ITIL processes. Attractive benefits include flexible working and professional growth opportunities.

Benefits

Flexible working

Health insurance

Professional development programs

Paid parental leave

Discretionary bonuses

Qualifications

• 4-7 years of experience managing complex transitions in Managed Services.
• Certification in Agile, PMP or equivalent required.
• Broad understanding of ITIL processes.

Responsibilities

• Develop and manage transition plans, track progress and dependencies.
• Lead readiness assessments and establish environments.
• Drive knowledge-sharing programmes and onboarding.

Skills

Project and programme management skills (Agile, PMP)

Stakeholder engagement and communication skills

Knowledge transfer, training, onboarding experience

Analytical and problem-solving mindset

Tools

Salesforce

MuleSoft

Jira Service Management

Job description

Management Level

Management Level
Manager

Job Description & Summary

Kia Ora

Do more than take the next step. Take the next leap. Explore careers at PwC New Zealand.

Ngā Kōrero mo tēnei tūranga / About the role

Join our team in Pōneke / Wellington as our Transition Manager, Managed Services. The Transition Manager is responsible for overseeing and facilitating the seamless transition of services from programme delivery into steady-state Managed Services. Reporting to the Service Delivery & Capability Director, you\'ll ensure operational readiness in people, process, tooling, and governance while aligning stakeholders, mitigating risks, and ensuring a seamless transition to Service Delivery teams.

This role is critical to our Managed Services team, ensuring that new Application Managed Services engagements are set up for long-term success. Key responsibilities for the role include:

• Transition planning & execution: Develop and manage transition plans, track progress and dependencies, and ensure milestones are delivered in line with client requirements.
• Operational readiness: Lead readiness assessments, establish environments and access controls, and ensure processes and workflows are ITIL-aligned.
• Knowledge transfer & training: Drive knowledge-sharing programmes, onboarding, and client inductions to embed capability across teams.
• Governance & stakeholder management: Set up governance frameworks and escalation paths, keep stakeholders engaged, and build trusted relationships with clients and partners.
• Risk & issue management: Maintain risk registers, manage escalations, and ensure transparency in resolution.
• Continuous improvement: Capture lessons learned and contribute to the enhancement of PwC Optimise playbooks and transition processes.

Ngā pūkenga kei a koe / Skills and experience

• Proven track record with 4-7 years of experience managing complex transitions in Managed Services, outsourcing, BPO, or corporate services.
• Strong project and programme management skills (Agile, PMP or equivalent required).
• Excellent stakeholder engagement and communication skills, including vendor and client management.
• Demonstrated experience in knowledge transfer, training, and onboarding.
• Broad understanding of ITIL processes; certification an advantage.
• Familiarity with Salesforce, MuleSoft, and modern ITSM platforms (e.g. Jira Service Management) desirable.
• Analytical and problem-solving mindset with ability to manage ambiguity and drive outcomes.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Growth - Global network; leadership development; AI tools and training; formal learning pathways
• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)
• Flexibility - Flexible working; supportive coaching culture
• Time off - Purchase up to two extra weeks’ annual leave; two recognition days provided each year; annual summer shutdown period
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

Mo te aha tāu e tatari ana? / What are you waiting for?

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at

https://www.pwc.co.nz/careers.html

Grow here. Go further.

Ngā whakautu ki o pātai / Your questions answered

Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Job Posting End Date