Train Attendant - Kiwirail Commuter - Hml To Akl

Kiwi Rail; Waikato; On-site; NZD 39,000 - 45,000; Full time

Benefits offered by this job

4 weeks Annual Leave

Uniform and Training provided

Discounted health insurance for you

Discounted travel privileges on Scenic

NZ Railways Staff Welfare trust access

Mentoring programmes

Ongoing training and development

Job summary

KiwiRail, operator of Great Journeys New Zealand, is seeking a Train Attendant for the Te Huia service between Hamilton and Auckland. Based in Hamilton, this permanent full-time role offers a rotating roster and opportunities to deliver exceptional passenger experiences.

You will greet customers, provide food and beverage service, assist with luggage, handle cash, and work as part of a friendly team to ensure safety and wellbeing on every journey. A full NZ Driver’s Licence is required.

Qualifications

• Previous hospitality and customer service experience is ideal.
• A high standard of personal presentation and grooming.
• Great communication skills to connect with people from all walks of life.
• Have good health, be fit, active and capable lifting heavy luggage.
• Full NZ Driver’s Licence.

Responsibilities

• Welcome and greet passengers in a courteous, professional manner.
• Deliver first-rate food and beverage service on the trains.
• Perform cleaning duties and ensure cabin and seating areas are tidy.
• Handle luggage and assist customers with stowage.
• Manage cash handling and transactions in line with policies.
• Work as part of a rotating roster, Monday to Sunday.

Skills

Hospitality experience

Customer service

Communication skills

Lifting capability

Full NZ Driver's License

Job description

• Permanent full time


• Monday to Sunday rotating roster


• Hourly rate $30.42

He kōrero mō mātou | About us:

Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism and Interregional commuter services experiences - the Te Huia, Northern Explorer, TranzAlpine, Coastal Pacific and Capital Connections trains.

This is a Hamilton based role servicing the Te Huia from Hamilton to Auckland.

He whakamārama mō te tūranga mahi | About the role:

As a Train Attendant, you will love to travel and ensure that all customers enjoy an outstanding experience while travelling on our services. You will welcome, connect with and greet customers in a courteous, professional, and willing manner. Your daily duties will involve delivering a first-rate food and beverage service, cleaning duties, luggage handling and carrying out all cash handling and transactions in line with policies and procedures as required.

You will need a full NZ Driver’s License.

• No two days is the same.


• Working in a team environment to achieve the common goal of exceptional customer experience, safety and wellbeing.


• Multitask and problem solve on the fly.


• At the end of your shift, that is where your working day ends.

Ngā pukenga e rapu nei mātou | What you will bring:

• Previous hospitality and customer service experience is ideal


• A high standard of personal presentation and grooming


• Great communication skills to connect and have conversations with people from all walks of life


• Have good health, be fit, active and capable lifting heavy luggage


• A positive, can-do attitude to happily go the extra mile for customers


• Full NZ Driver’s License

Nōu te rourou | What’s in it for you:

• 4 weeks Annual Leave


• Uniform and Training provided


• Discounted health insurance for you and the whanau


• Enjoy our Scenic trains and Interislander with discounted travel privileges


• NZ Railways Staff Welfare trust - enjoy access to holiday homes across NZ & Australia


• Feel supported through our multiple networks and mentoring programmes


• Ongoing training and development

Kua rite, kia rite | Ready to Make a Difference?

Our people are everything. That’s why KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunities to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures.

Me pēhea te tuku tono | How to Apply

Submit your CV and cover letter online. If you’re a current KiwiRail employee, please apply using your internal profile.

Rā aukati | Applications close: 1 November 2026 (unless filled sooner)