Trading Support Engineer

Sourced IT Recruitment; Christchurch; On-site; NZD 60,000 - 100,000; Full time

Job summary

An innovative company in the financial sector is seeking a Trading Support Engineer to join a dynamic global team. This role offers an exciting opportunity to engage with customers, troubleshoot real-time trading issues, and collaborate with experts in the field. With a focus on back-end services, you'll gain exposure to cutting-edge technology and professional development within a flexible, Kiwi-friendly work environment. The company prides itself on its awesome culture and significant benefits, including international trips. If you're passionate about trading and technology, this is the perfect chance to advance your career.

Benefits

Flexible work environment

International company trips

Professional development opportunities

Qualifications

• Strong technical foundation with a degree in a numerate field or equivalent experience.
• Excellent communication skills and genuine interest in trading markets.

Responsibilities

• Engage with customers, addressing queries through chat and email.
• System configuration and troubleshooting production problems.
• Collaborate with analytics team on pricing and risk-management models.

Skills

Linux command line

Scripting languages (Python, Ruby, Shell)

SQL queries

Communication skills

Interest in trading and cryptocurrency

Problem-solving skills

Adaptability

Customer support experience

Quantitative and analytical mindset

Exposure to machine learning

Education

Degree in Computer Science

Degree in Mathematics

Job description

• Exciting new role with an innovative company in the financial sector
• Join a small but critical global team that oversees real-time trading
• Awesome company culture, interesting industry, great benefits

Join a dynamic & close-knit technical team specialising in crafting foreign exchange technology, with flexibility and growth opportunities.

What our client can offer:

Our client has been operating for 15 years, specialising in technology solutions for large brokers and banks. Their focus is primarily on back-end services. They offer a competitive salary based on experience, with offices in central Christchurch and significant business presence in London. This role promises not just a flexible, Kiwi-friendly work environment, but offers great exposure to senior domain experts, fostering significant professional development. They offer great benefits including international company trips!

What you will do:

As a Trading Support Engineer, you'll be part of a small but critical global team overseeing real-time trading and operations. Responsibilities include:

• Engaging with customers, addressing queries and issues through chat channels and email ticketing systems
• System configuration, issue investigation, production monitoring, and troubleshooting production problems
• Onboarding new customers, setting up their systems, software, and carrying out any integrations
• Collaborating with the analytics team to develop pricing, execution, and risk-management models
• Participate in a weekly on-call roster to handle emergency alerts outside office hours

This role demands a proactive approach, excellent communication skills, and a keen interest in trading markets / cryptocurrency.

Skills and experience we are looking for:

Our ideal candidate will have some of the following:

• Strong technical foundation with a degree in Computer Science, Mathematics, or a similar numerate field, or equivalent experience
• Excellent communication skills
• Genuine interest in trading, markets, cryptocurrency
• Adaptability to changing tasks and priorities
• Skilled in Linux command line, scripting languages (e.g. Python, Ruby, Shell), and/or proficient in writing and optimizing SQL queries
• Understanding of electronic trading systems, including low-latency environments and exchange protocols (FIX, WebSockets, REST)
• Quantitative and analytical mindset, focused on automation and continuous improvement
• Exposure to machine learning and predictive analytics techniques
• Knowledge of Linux command shell navigation
• Experience in customer support/help desk roles
• Strong problem-solving skills and the ability to work independently
• Flexibility with on-call and weekend work as required

What to do next:

• Apply using the Apply button on this page