Trade Specialist | NAPA Lower Hutt

GPC Asia Pacific; Lower Hutt; On-site; NZD 55,000 - 70,000; Full time

Job summary

GPC Asia Pacific is seeking a Trade Specialist to utilize automotive knowledge and provide exceptional customer service. The ideal candidate will have a background in automotive parts, demonstrating problem-solving skills and a proactive approach. This role includes opportunities for career development within a supportive team environment and offers competitive benefits.

Benefits

Ongoing training & development

Employee Assistance Program

Paid volunteer leave

Attractive team member pricing

Qualifications

• Demonstrate prior automotive parts or mechanical experience.
• Passionate customer service expert with sales experience.
• Strong communication skills in both technical and non-technical contexts.

Responsibilities

• Provide technical support and build effective customer relationships.
• Work in a busy phone customer contact role.
• Ensure a safe work environment for self and team.

Skills

Customer Service

Automotive Knowledge

Problem Solving

Job description

• Fantastic opportunity to utilise your automotive knowledge
• Great company culture & plenty of opportunity to progress
• Monday - Friday 8:30am -5:30pm + rostered 1/2 day Saturday

NAPA – NZ’s newest Trade and Specialist customer focused business delivering on our CVP of Market Leading Range, NAPA Know How and Everyday Great Value. A very customer and team centric, hands on business where high calibre, knowledgeable, industry people exceed our customers’ expectations everyday by delivering a wide range of products to our trade and specialist customers in the most efficient way via our highly knowledgeable team.

Our Trade Specialists are experts who:

• Provide technical support to our trade and retail customers through using their expert automotive parts/mechanical knowledge
• Build effective customer relationships
• Are superstar sellers and problem solvers, and use up-to-date product information and knowledge
• Are committed to providing a genuine service, where they create lasting impressions and moments that matter for their customers
• Enjoy working in a busy phone customer contact role
• Are safety aware and constantly strive to provide the safest work environment for themselves and their team mates.

The successful applicant will:

• Demonstrate prior automotive parts or mechanical experience
• Be a passionate customer service expert with some sales experience
• Be comfortable sharing knowledge and have the ability to communicate in a technical and non-technical manner
• Be a natural problem solver who is solutions focussed with sound computer skills
• Be a proactive and driven team player, who can also work independently
• Be available to work and have flexible to work other days if requested.

We can offer you:

• A safe & inclusive team environment
• Attractive team member pricing across all GPC AP businesses
• Work-life balance
• Ongoing training & development; genuine career opportunities
• Employee reward & recognition programs
• Employee Assistance Program for you & your family
• Paid volunteer leave
• Parental leave top-up allowance.

GPC Asia Pacific
Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.