Trade Customer Service

Mitre 10 (New Zealand) Limited; Queenstown; On-site; NZD 30,000 - 60,000; Full time

Job summary

A local retail company in Queenstown is seeking a dynamic allrounder for their Trade Checkout team. This role involves exceptional customer service, managing checkout duties, and merchandising. Ideal candidates should demonstrate strong communication skills, flexibility, and a passion for customer service. The company offers a supportive work environment, promotions from within, and various perks. Applicants must be New Zealand citizens, residents, or hold a valid work visa.

Benefits

Staff discounts

In-house training and development

Discounts on health insurance and gym memberships

Qualifications

• Passion for customer service excellence.
• Ability to build relationships effectively.
• Strong numeracy skills and accuracy.
• Flexibility and quick thinking in challenging situations.

Responsibilities

• Manage Trade Checkout and adjacent merchandising.
• Ensure seamless customer interactions with a focus on service excellence.

Skills

Customer service excellence

Excellent communication skills

Good numeracy skills

Flexibility

Team spirit

Job description

Overview

Mitre 10 MEGA Wanaka is a dynamic and fast-growing company with a vision to provide a high level of customer service and expertise to our customers in Wanaka and the surrounding areas. This is a fantastic opportunity to join the Trade team that has been awarded "Mitre 10 Trade Store of the Year" numerous times. We are looking for an allrounder who can work the Trade Checkout and be responsible for merchandising in adjacent areas. This role has a strong Customer Service focus and you will ensure interactions with our Trade and DIY customers happen seamlessly. We are seeking candidates who can work Saturday 8am to 6pm. Should the successful applicant seek additional shifts there may be other opportunities to work some other weekend/week days and there would also be ad hoc opportunities to fill-in as cover.

Responsibilities

• Work the Trade Checkout and be responsible for merchandising in adjacent areas.
• Ensure interactions with Trade and DIY customers happen seamlessly with a focus on customer service excellence.

Qualifications

• A passion for customer service excellence
• Excellent communication and relationship-building skills
• Good numeracy skills and accuracy
• Be flexible and able to think on your feet
• Be able to meet customer demands with a polite and friendly manner
• Keep a cool head during challenging situations
• Enthusiasm and team spirit
• Basic familiarity with computers and keyboard skills
• Knowledge of building supply products is advantageous, but not a requirement if you are willing to learn

What we provide

• A positive, supportive, professional work environment
• Great staff discounts
• A friendly team culture that makes it feel like a second family
• In house and external training and development, to progress your career
• A wide range of roles to allow for future promotion or new opportunities. The majority of our managers and leaders have been promoted from within the company
• A suite of perks that includes discounts on health insurance, gym memberships, ebikes, other retailer’s electronic goods, accommodation, dental care etc

Applicants must be a New Zealand citizen, resident or hold a current open work visa for New Zealand. If you are a friendly and outgoing person who is looking for a rewarding role in a locally owned and operated company, CLICK APPLY NOW