Ticketing Manager, Entertainment

Venues Ōtautahi; Christchurch; On-site; NZD 80,000 - 100,000; Full time

Job summary

Venues Ōtautahi is looking for a dynamic Ticketing Manager, Entertainment to oversee ticketing operations and manage top-tier entertainment clients as they prepare for the opening of One New Zealand Stadium. This role requires 3+ years of ticketing experience, deep client relationship skills, and agility in a fast-paced environment. Join a passionate team dedicated to making events a stunning experience for all.

Qualifications

• Over 3 years' experience in ticketing operations.
• Knowledge of ticketing platforms (Ticketmaster, Ticketek, AXSticketing).
• Experience in all stages of the sales cycle.

Responsibilities

• Manage ticketing operations and client portfolio ensuring enhanced client experience.
• Meet revenue targets by managing operations for ticketed events.
• Conduct market research and provide client presentations.

Skills

Ticketing operations

Client relationship management

Data analysis

Event management

Tools

Ticketmaster

Ticketek

CRM systems

Microsoft Office

Job description

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• High-impact role managing a select portfolio of entertainment clients
• Once in a lifetime opportunity to be part of the opening of One New Zealand Stadium
• Ownership and accountability across a diverse range of ticketed events

About Us

Venues Ōtautahi own the Christchurch Town Hall and Wolfbrook Arena and manage Apollo Projects Stadium, Hagley Oval, the Air Force Museum of New Zealand, and One New Zealand Stadium. Venues Ōtautahi venues attract and host a wide range of over 500 events in Christchurch and manage a diverse and iconic portfolio of community venues.

Venues Ōtautahi's purpose is to strategically manage and leverage the venues to deliver positive social, cultural, environmental and economic impact to the region. These iconic city venues play a valued role to the Christchurch way of life and the economic prosperity and social wellbeing of the region.

About the Role

The Ticketing Manager, Entertainment is a vital role that involves ticketing operations and managing a portfolio of selected entertainment clients ensuring a seamless and enhanced client experience.

Reporting to the Account Director, Entertainment, this role will ensure that Venues Ōtautahi meets its revenue targets by responding to client and prospect enquiries, managing operations for ticketed events, conducting market research, providing quotes and client presentations, creating venue maps and tracking performance, sales, and event data.

This role will have a high degree of event ownership, motivation, and initiative, with the ability to accept a high level of responsibility and accountability. This position is based on a seven-day operation and will require shift work and weekend work as required.

About you

It's an exciting time to join Venues Ōtautahi and you'll have the opportunity to help shape our future as part of our passionate and hard-working team.

The successful candidate will have:

• Over 3 years' experience in ticketing operations.
• Knowledge of Ticketmaster Ticketek or AXSticketing platforms
• You will have experience in all stages of the sales cycle. You should be confident with account relationship and have the skillset to deepen the partnerships through anticipating their needs and providing solutions.
• Skilled and comfortable in creating and executing account plans, meeting revenue targets and KPI's.
• Proficiency in CRM systems, Microsoft Office, and event management tools, with confidence in working with data and reporting tools.
• Ability to work cross-functionally with marketing, operations, and ticketing teams.
• Flexibility as this role is based on a seven-day operation and will require shift work and weekend work as required.
• Background in live entertainment, or venue management is highly valued.

We act with aspiration, agility, kindness and are driven to take care of the venues to make them places of pride and delight for everyone. If this sounds like you, we want to hear from you. Help us bring the energy before the first whistle blows!

How to Apply

For more information, please click "apply" to be redirected to the Venues Ōtautahi careers page where you can submit your application and view the position description.

Applications close 28 July 2025

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