Tertiary Admin Services Lead

SmartRecruiters, Inc.; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Growing organisation

Collaborative culture

Diverse community

Staff development

Campus facilities

Job summary

Auckland Institute of Studies (AIS) is establishing a new Administrative Services operating model and is seeking an experienced tertiary administration leader to lead and develop the team responsible for its delivery. This is a hands-on management role requiring deep practical knowledge of tertiary administration and strong people leadership.

We are looking for someone who can create clarity, build trust and bring people together around consistent ways of working.

Qualifications

• Significant experience in administration within a New Zealand private training establishment or a closely comparable regulated education provider.
• Practical knowledge of NZQA, TEC, SDR, international student, StudyLink or Public Trust requirements.
• Demonstrated experience leading people and managing a complex administrative function.
• Strong knowledge of student lifecycle and academic administration, regulatory reporting and compliance requirements.
• A relevant tertiary qualification is desirable.
• Ability to establish clear processes, use data effectively, manage risk and improve services.
• Sound judgement, accuracy, and discretion with clear communication and relationship management.

Responsibilities

• Lead, support and develop the Administrative Services team, setting clear priorities, service standards and ways of working.
• Build a cohesive and accountable team through coaching, cross-training, constructive feedback and performance management.
• Establish the team’s workstream model, including clear responsibilities, documented processes and backup coverage.
• Oversee student lifecycle and academic administration, including enrolment, records, results, progression, examinations, completion and graduation.
• Ensure regulatory, funding and statutory reporting is accurate, validated and completed on time.
• Maintain effective controls over student data, systems, financial administration, reporting and audit evidence.
• Coordinate administrative delivery for intakes, teaching periods, timetabling and examinations.
• Work across teams to resolve operational issues and improve processes, systems and service delivery.

Skills

Administration experience

People leadership

Regulatory compliance

Data analysis

Communication skills

Process improvement

Adaptability

Excel proficiency

Education

Tertiary qualification

Tools

SELMA

Moodle

CRM

Microsoft 365

Job description

Auckland Institute of Studies (AIS) is establishing a new Administrative Services operating model and is seeking an experienced tertiary administration leader to lead and develop the team responsible for its delivery. This is a hands-on management role requiring deep practical knowledge of tertiary administration and strong people leadership.

We are looking for someone who can create clarity, build trust and bring people together around consistent ways of working.