Telephone Sales Consultant

Rentokil Initial; Palmerston North; Hybrid; NZD 80,000 - 100,000; Full time

Job summary

A leading pest control company is seeking a sales and admin professional in Palmerston North. This full-time hybrid position offers extensive training and the chance to earn uncapped commissions. Responsibilities include generating new leads, managing technician schedules, and providing exceptional customer support. The ideal candidate will have experience in sales, customer service, and administration, along with strong communication skills.

Benefits

Health insurance

Uncapped commission

Work from home options

Comprehensive training

Career progression

Work-life balance

Qualifications

• Previous experience in scheduling, administration, sales, or customer service is an advantage.
• Strong verbal and written communication skills.
• Proven ability to identify potential customers and turn enquiries into sales.

Responsibilities

• Proactively conduct outbound calls to generate leads.
• Coordinate and manage technician service routes.
• Deliver exceptional customer service on inbound calls.

Skills

Sales experience

Customer service

Administration

Scheduling

Strong communication skills

CRM system familiarity

Tools

ServSuite

Google Suite

Job description

Overview

Are you a hungry-for-more sales and admin professional? Have you had previous experience with scheduling with on-field technicians? Are you after a role where you can take control and earn more?

Rentokil Initial is looking for an all-rounder to join our Pest Control team, who can scan the land and own the space. This is a permanent, full-time hybrid position that can be based in either Wellington or Palmerston North. After a comprehensive in-house training, you will be a part of a national team servicing clients, customers and residential field technicians.

Key Responsibilities

• Proactively conduct outbound calls to generate new leads and convert sales opportunities with both prospective and existing customers
• Coordinate and manage technician service routes and schedules, ensuring jobs are effectively planned for the week ahead
• Deliver exceptional customer service on every inbound call, whether from clients or field technicians, to ensure prompt, high-quality support and outcomes
• Prepare accurate pricing and quotes for new products and services tailored to previous and existing customers
• Manage the full sales cycle efficiently and professionally to maximize customer satisfaction and repeat business
• Provide hands-on troubleshooting and ongoing customer support, resolving issues quickly and effectively
• Handle daily administrative tasks related to customer accounts with accuracy and attention to detail
• Respond promptly to customer enquiries via email with professionalism, clarity, and care

Benefits

• Southern Cross Health Insurance
• Uncapped commission earning potential on top of base salary
• WFH up to 2 days per week after the training period is completed
• Comprehensive training in our products, services and safety procedures
• Ongoing learning, development and career progression
• Work-life balance, while being part of a respected and stable global brand
• Working for the world\'s largest pest control company, New Zealand\'s #1 trusted provider

A Successful Candidate Will Have

• Previous experience in scheduling, administration, sales, or customer service is a big advantage
• Strong verbal and written communication skills, with the ability to connect well with others and a willingness to learn and grow
• Experience using CRM systems, familiarity with platforms like ServSuite and Google Suite is a bonus
• Proven ability to identify potential customers and turn enquiries into sales
• Confident in building strong, lasting relationships with clients
• Self-motivated and driven to meet and exceed sales targets
• Highly organised and able to manage tasks across multiple regions effectively
• Calm under pressure, with the ability to adapt and stay in control when plans change
• Comfortable making first-time contact with new leads and starting conversations with potential clients

Applicants currently must have the right to live and work permanently in New Zealand.

Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial\'s satisfactory criteria.

About Rentokil Initial

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 57,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities.

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.